2 Replies Latest reply on Jan 1, 2016 12:15 AM by Vee727

    Acrobat Crashes when opening password protected files

    Vee727

      HI, I'm using Adobe Acrobat XI and Windows 10 on a Dell AMD A6 Laptop and I have this problem from I don't remember when. Anytime I open a pdf file protected by a password the Acrobat opens and asks for the password. But as I input the password, the application hangs and just crashes.

       

      The files are not large in size and it happens with very pdf. Any ideas why this is happening?