HI, I'm using Adobe Acrobat XI and Windows 10 on a Dell AMD A6 Laptop and I have this problem from I don't remember when. Anytime I open a pdf file protected by a password the Acrobat opens and asks for the password. But as I input the password, the application hangs and just crashes.
The files are not large in size and it happens with very pdf. Any ideas why this is happening?
First of all I would like to know whether you know the password of the files you are trying access?
Does it crash with secured PDF' only or while perform any other function as well?
Please try to repair Acrobat and also check with it is updated to the latest patch.
It only crashes when I try to open password protected files, not regular ones. I also use editing features and exporting and it has never crashed on me.
Yes, I know the password of the files. When I input the password and press enter, it just crashes. It works fine until asking for the password.
I've tried reinstalling but no success, I'll see if updates are available.