14 Replies Latest reply on Nov 14, 2017 4:27 AM by asmithjax

    Lightroom CC is Losing Catalog and Collection Photos

    RJEphoto! Level 1

      Hello and great day!

       

      Just tried to pull up and re-export a photo that was edited one month ago, only to find both the Catalog and Collection folder(s) for that photo set missing!

      Looked at all of the work that was completed over the last six weeks, and it has also vanished from lightroom completely!

      The Catalog folder is there, but displays zero photos.  The Collection folder is there, but displays zero photos.  Nothing in the last month of backups contains this information.

       

      This has happened to all folders that have been moved to offline storage within the last six weeks.

       

      Here is our workflow::

      • Import photos into Catalog, and create collection
      • Edit photos in collection, export when done
      • Move source folder for photos to offline storage
      • Update folder location (FindMissingFolder) in catalog within Lightroom


      For the last few years of following these steps, we experienced no issues, and have been able to access our edited photos.

      Now we are missing any information whatsoever pertaining to photos that followed these steps in the last six weeks.

      Some of the "missing" photo folders in catalog or collection display 0, and they have nothing in them. 

      We also have some folders, both collection and catalog, that are not displaying an actual number next to them, but do, in fact, contain the edited photos.

      Updating the folder locations in the catalog does nothing.  Synchronizing (re-adding) the photos into the catalog/folder will re-add those photos, but not their pre-existing edits.


      Essentially all of the work we have done in the last six weeks is gone, and we haven't done anything different here.

      Somehow, the edited photos still exist in the "Previous Month" Smart collection, but nowhere else.


      About six weeks ago is when we created a few collection folders in their own separate collection folder structure to sync with Lightroom Mobile, but there 'should' be no correlation between syncing with LRmobile and losing data from other catalogs/collections that has been moved to offline storage.


      A week or two ago, when creating HDR's, we noticed that the automatic re-import into catalog feature was no longer re-importing the images into their originating catalog, rather creating a separate identical catalog one folder-level up.


      Any ideas, help, or suggestions here?


      Thanks!


        • 1. Re: Lightroom CC is Losing Catalog and Collection Photos
          dj_paige Level 9

          My first guess is that you (accidentally opened the wrong catalog).

           

          So, use your operating system to search all of your hard disk(s) and network drives for files ending in .LRCAT. Double-click on each one of them to see if they contain the photos you want.

          • 2. Re: Lightroom CC is Losing Catalog and Collection Photos
            RJEphoto! Level 1

            Thanks for your response!

            While that's a great place to start looking.. we only use, and have only used one catalog, the default "LR5catalog-2.lrcat" (as it was renamed when upgrading to CC).

            None of the catalog backups contain the missing information either.

             

            We also have "LR5catalog-2 Smart Previews.lrdata" and "LR5catalog-2 Previews.lrdata" which stopped updated 1 and 2 years ago, respectively.

             

            Think it's time to blow away the existing catalog, create a new one, and re-import everything?

            • 3. Re: Lightroom CC is Losing Catalog and Collection Photos
              dj_paige Level 9

              Yes and I only use one catalog and somehow once Lightroom couldn't find it and created a new catalog. Go figure.

               

              Reimporting everything means you will lose some or all of your edits/user-supplied metadata. Generally, re-importing everything is a "last resort" type of issue, and I'm not sure we are at the "last resort" stage yet.

               

              Just tried to pull up and re-export a photo that was edited one month ago, only to find both the Catalog and Collection folder(s) for that photo set missing!

              Looked at all of the work that was completed over the last six weeks, and it has also vanished from lightroom completely!

               

              Please describe in more LOTS and LOTS more detail what you see that indicates "missing" from this description you provided. Or show a screen capture. Please explain how a catalog can be missing yet you have only one catalog. Please use Lightroom terminology instead of the non-Lightroom term "Collection folder(s)".

              • 4. Re: Lightroom CC is Losing Catalog and Collection Photos
                RJEphoto! Level 1

                Okay a little more detail..  The catalog is not missing, rather photos from the Lightroom "Folders" and "Collections" are missing, the originals and the edits.

                 

                When we import files into LR, they are in a folder with their shoot date and name.

                Those imported files go into the "Folders" section of the left-side navigation bar.

                 

                After importing, we create a collection in the "Collections" section to add photos to for editing.

                After editing, we export the photos from the 'Collection'.

                After exporting, we move the files to external storage, and update the location of the folder in the "Folders" section.

                After moving to external storage, the location of the folder in "Folders" change from the local HD to the external drive's location.

                After moving to external storage, the Collection itself stays exactly where it is, and the edit photos are still intact after updating the Folder location.

                 

                What we are missing is everything (both folders and collections) that we have relocated to external storage for the last six weeks.

                The folders and collections are still displayed in the list, but they are empty.

                Maybe we did not update the folder locations fast enough and they were 'lost' somehow.

                All of the "Folders" in the last six weeks that were moved to offline storage display 0 files, and their target 'Collections' also display 0 files.

                  That is, except for two of them.  They do not display a folder/file count, but all of the files/photos are there, as well as in their attached collections.

                 

                I am thinking that the catalog itself simply broke.

                Upon creating a new catalog and starting an import from the only other catalog we have, all of the 'missing' files/photos are there and should be happily re-importing into the new catalog.

                • 5. Re: Lightroom CC is Losing Catalog and Collection Photos
                  dj_paige Level 9

                  Regarding the collections that now show zero photos, or the folders that are empty: Do you know where the photos are, if you use the operating system's search function to search for the photos?

                   

                  What happens if you search in Lightroom for one of these "missing" photos, by following all 4 of these steps in order:

                   

                  1.   In the Lightroom Library Module, on the left, under Catalog, click on All Photographs

                  2.   Turn off all filters (Ctrl-L once or twice)

                  3.   Turn off all stacking (Photo->Stacking->Expand All Stacks)

                  4.   Search for at least one of these photos by file name using the Lightroom Filter Bar

                   

                  Do you find the photos in Lightroom using this method?

                  I am thinking that the catalog itself simply broke.

                  Upon creating a new catalog and starting an import from the only other catalog we have, all of the 'missing' files/photos are there and should be happily re-importing into the new catalog.

                  Well, I have already advised against this. If you want to make things worse, you can certainly do this, otherwise why are we discussing this?

                  • 6. Re: Lightroom CC is Losing Catalog and Collection Photos
                    RJEphoto! Level 1

                    Regarding the collections that now show zero photos, or the folders that are empty: Do you know where the photos are, if you use the operating system's search function to search for the photos?

                          Of course, the photos/files are in the folders where we keep them, located on external media.  The files aren't missing.

                     

                    What happens if you search in Lightroom for one of these "missing" photos, by following all 4 of these steps in order:

                     

                    1.  In the Lightroom Library Module, on the left, under Catalog, click on All Photographs

                        The files missing from Folders/Collections are not there.

                    2.  Turn off all filters (Ctrl-L once or twice)

                        Filters are not (ever) enabled in our LR.

                    3.  Turn off all stacking (Photo->Stacking->Expand All Stacks)

                        Stacking has never been enabled.

                    4.  Search for at least one of these photos by file name using the Lightroom Filter Bar

                        No results, as the files/photos are not in LR whatsoever.

                     

                    Well, I have already advised against this. If you want to make things worse, you can certainly do this, otherwise why are we discussing this?

                        Not sure how creating a new catalog and reimporting an old one to it can worsen things... the missing edited images appear in the "Import" dialog/selection, but after import is complete, they and their folders/collectionsare missing and/or not displayed.

                     

                    Thanks so much for your help, I'm guessing that something here just broke between migrating the files to offline storage.  Something for Adobe to look into in the future, and we will be extra careful when moving files around and updating their locations within LR.  Have a great day, cheers and be well!

                    • 7. Re: Lightroom CC is Losing Catalog and Collection Photos
                      dj_paige Level 9

                      New catalog by reimporting means you will lose your existing collections (and other stuff like edits, as well). That's worse, in my opinion. I'm not going to respond to re-importing any more.

                       

                      Perhaps you think you have never turned on stacking or never used filtering, but that's irrelevant because these things can happen by accident, you really ought to check.

                       

                      Show me a screen capture of the search in step 4. It should look like this:

                       

                      Lightroom search.png

                      • 8. Re: Lightroom CC is Losing Catalog and Collection Photos
                        asmithjax Level 1

                        Well, I realize this forum post is 2 years old, but I just opened up Lightroom to find the exact same problem.  Wondering if anyone has any guidance.  Photo files ARE in their correct location, and available.  These are from years past, 2006, folder.  All other years in my collection are fine.  No major movement of files has occurred in the past year or so.

                         

                        Here is a screenshot:

                         

                        Screen Shot 2017-09-30 at 5.23.54 PM.jpg

                         

                        Many thanks,

                        Stephen

                        Cary, NC

                        • 9. Re: Lightroom CC is Losing Catalog and Collection Photos
                          dj_paige Level 9

                          Even though you say the photos are where they are supposed to be, Lightroom says that they are not where Lightroom thinks they should be; and I believe Lightroom. So you need to dig into this further. You need to determine the exact folder path that Lightroom thinks the photos are ; and then the exact path that your operating system says the folders are in, and compare them for differences. Once you find the difference, you can fix the problem.

                          • 10. Re: Lightroom CC is Losing Catalog and Collection Photos
                            asmithjax Level 1

                            dj_paige,

                            Thanks for the reply, and I really appreciate your help diagnosing this.  I think there may be some confusion.  In my screenshot above, LR is not saying the photos are not where they are supposed to be (missing files), it is saying that there are not photos in each of these collections. 

                             

                            One year ago, the last time I remember looking through these 2006 photos in LR, there were hundreds of photos in each collections.

                             

                            The actual photo files are in their exact same location that they have always been.  On my C: drive, in master folders by year. I haven't moved 2005 photos since 2005!

                             

                            Something has happened in the database of LR, just don't know how to fix it.

                             

                            Any additional thoughts?

                             

                            Many thanks,

                            Stephen

                            • 11. Re: Lightroom CC is Losing Catalog and Collection Photos
                              dj_paige Level 9

                              I think there may be some confusion.  In my screenshot above, LR is not saying the photos are not where they are supposed to be (missing files)

                              I disagree. Lightroom is saying the photos are missing, because the photos have an exclamation point icon, indicating LR can't find the photos.

                               

                              The actual photo files are in their exact same location that they have always been.  On my C: drive, in master folders by year. I haven't moved 2005 photos since 2005!

                              This is not the information needed, that the photos are where YOU think they should be. The relevant information is that the photos are not where LIGHTROOM thinks they should be. And until you investigate this, you will not solve this problem.

                               

                              You need to find the location where LIGHTROOM thinks the photos should be, you can find this out by clicking on an exclamation point; and then (using your operating system) move the photos to that location. (Or alternatively, Adobe Lightroom - Find moved or missing files and folders )

                               

                              Something has happened in the database of LR, just don't know how to fix it.

                              Explained in my previous paragraph.

                              • 12. Re: Lightroom CC is Losing Catalog and Collection Photos
                                asmithjax Level 1

                                dj_paige,

                                 

                                   Ah, I see the confusion. I'm not referring to those photos (actually they are videos on the right portion of the screen).  You are looking at the thumbnails, which do have !  on them. 

                                 

                                What is begin referred to in this question/post is on the left side of the screen, where you see all of the zereos listed in all of the collections.  All of those collections used to have hundreds of photos in them (and therefore had numerals where the 0's not are).

                                 

                                Anyone have any ideas.  the LR database no longer thinks there are images in these collections, where just a short time ago they were there.  No movement of LR or photos files has occurred in the interim.

                                 

                                Thanks,

                                Stephen

                                • 13. Re: Lightroom CC is Losing Catalog and Collection Photos
                                  dj_paige Level 9

                                  As far as I know, you can't solve the zeros problem until you fix the disconnected photos problem. but so far, you haven't been willing to fix the disconnected photos problem.

                                  • 14. Re: Lightroom CC is Losing Catalog and Collection Photos
                                    asmithjax Level 1

                                    Thanks dj_paige.  Unfortunately, you so far, haven't been willing to actually read the post.  The photos are not disconnected. Same place for 10 years. Lightroom knows exactly where they are.

                                     

                                    Please stop replying to this thread, so that others, more interested in helping, can contribute.