1 person found this helpful
uninstall everything cc.
restart your computer and install the cc desktop app, https://creative.adobe.com/products/creative-cloud
use the desktop app to install your cc programs.
Well, I've already tried the Cloud Cleaner as far as Adobe advised me to do - not removing my PS and LR!
The trouble is that I do have functioning PS and LR (and Bridge) on 10.11.1, and I am a little bit wary of removing these, as other posters have highlighted some problems with El Capitan and other Adobe products.
What would happen if I could not successfully install the desktop app, and then I could not get PS or LR back? I would really be in trouble then! Are you in a position to say that your solution will definitely work?
One can't restore something like Photoshop from Time Machine! OK, I could do a complete restore from a Carbon Copy Clone, but this is a 4 hour job, and is a bit extreme, to say the least.
I spoke on the phone with Adobe support, and we tried everything. In the end, he suggested the removal of all my installed Adobe products (as you suggested), and a thorough removal of all Adobe folders in libraries, utilities, applications, etc.
Then re-installed the Creative Cloud app and, guess what (?), it didn't work. So now, as I was afraid of, I have nothing!
I'm not too happy.........