3 Replies Latest reply on Oct 31, 2015 8:13 PM by A.T. Romano

    my photoshop elements program crashes

    margaretj34564581

      my photoshop elements program crashes

        • 1. Re: my photoshop elements program crashes
          A.T. Romano Level 7

          margaretj

           

          What version of Photoshop Elements, what computer operating system?

           

          Nevertheless, if your program is Photoshop Elements, you have posted in the wrong forum. Some how your thread got posted in the Adobe Premiere Elements Forum (video editing).

           

          Please re-post your thread in the Adobe Photoshop Elements Forum to take advantage of the specialized expertise there. The link to that forum is the following.

          Photoshop Elements

           

          When there, please give lots of details to expedite getting to the core of your problem with Photoshop Elements.

           

          ATR

          • 2. Re: my photoshop elements program crashes
            margaretj34564581 Level 1

            Thank you I will go back and post, but in the meantime if any of this make sense to you, please get back to me, Peggy

             

            It is the Elements Organizer part that crashes

             

            As it crashed a note came back to me that “they" couldn’t do anything to help me

             

             

            Macintosh

            El Captain 10.11

            2.4 GHz Intel Core 2 Duo

             

             

            Process:              Adobe Elements 14 Organizer

            Path:                  /Applications/Adobe Elements 14 Organizer.app/Contents/MacOS/Adobe Elements 14 Organizer

            Identifier:            com.adobe.ElementsOrganizer14

            Version:              14.0  (14.0.0.0)

            Code Type:            X86-64 (Native)

            Parent Process:        ???

            Responsible:          Adobe Elements 14 Organizer

            User ID:              501

             

            Date/Time:            2015-10-31 20:08:27.134 -0400

            OS Version:            Mac OS X 10.11 (15A284)

            Report Version:        11

            Anonymous UUID:        5FC591EB-1145-EABA-7DCF-19711CA399AD

             

            Sleep/Wake UUID:      C5D1C7AA-EDD7-4D28-B56F-93E8E8510DFB

             

            Time Awake Since Boot: 5200 seconds

             

            System Integrity Protection: enabled

             

            Crashed Thread:        26

             

            Exception Type:        EXC_BAD_INSTRUCTION (SIGILL)

            Exception Codes:      0x0000000000000001, 0x0000000000000000

            Exception Note:        EXC_CORPSE_NOTIFY

            • 3. Re: my photoshop elements program crashes
              A.T. Romano Level 7

              Peggy

               

              Thanks for the reply.

               

              I think that the Adobe Photoshop Elements Forum will be of the most help with the combination of Elements Organizer and Mac.

               

              But here are my thoughts on this matter. I am strictly an Elements Windows user.

               

              If this were Elements Organizer 14 Windows, I would be suggesting that you delete the Elements Organizer setting file which is named psa.prf.

              And, if that did not work, I would suggest creating a new catalog. Probably top of the list I would ask if the Elements Organizer crashes just trying to open it or whether it crashes only when you attempt to import your files into it.

               

              But, you are working with Elements Organizer 14 Mac, not just Mac but 10.17 El Capitan which is a new operating system.

              My most solid question would be the one about when the crash occurs

              a. just opening the Elements Organizer 14

              or

              b. when you are importing your files into the Elements Organizer 14

              If the latter, then I would ask about the source and properties of these files that you are trying to import.

               

              See if the following helps for deleting the Elements Organizer 14 Mac setting file

              Macintosh OS: //Users/[User Name]/Library/Application Support/Adobe/Elements Organizer/[Version]/Organizer/

              I was obtained from the following Adobe document

              Troubleshoot system errors, freezes | Elements Organizer

               

              We will be watching for further developments.

               

              ATR