12 Replies Latest reply on Nov 2, 2015 9:22 AM by khatwani

    problem with develop module

    mélaniem37007488

      Hello,

       

      I have a problem in lightroom today, can't develop my pics.

      It's written  :

      "The develop module is deactivated"

      "could you renew your subscription"

      But it is a monthly subscription, and on my Adobe account I am ok.

      So, I can't use lightroom and it's a very big problem to me!!!!

      I need your help!!!

       

      Thanks a lot

       

      HAve a good day

        • 1. Re: problem with develop module
          khatwani Adobe Employee (Admin)

          Hi,

          Greetings!!!

          If you are having this issue still please try the following troubleshooting steps.

           

          Solution 1: Sign out of Lightroom  and then sign back in with your Adobe ID.

           

          Solution 2:

          Set permission to SLStore & SLCache Folder ::

          NOTE: Perform this procedure two times, once each for the SLCache and the SLStore folders.

          Mac:

          • Use the Finder to navigate to Library/Application Support/Adobe/SLStore or Library/Application Support/Adobe/SLStore.
          • Control-click the folder and choose Get Info.
          • Expand the Sharing & Permissions section.
          • Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.
          • Set permissions:

          System: read/writeAdmin: read/writeEveryone: read/write

          • Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

          Win 7/ Win 8:SLStore :: ProgramData\Adobe\SLStore
          SLCache::
          Win 32 bit: Program Files\Common Files\Adobe\SLCache\Win 64 bit: Program Files (x86)\Common Files\Adobe\SLCache\

          • In File Explorer, right-click the SLCache or the SLStore folder and choose Properties.
          • Click the Security tab and set permissions:

          Administrators: Full ControlPower Users: Everything but Full Control and SpecialSystem: Full ControlUsers: Read and Special

          • Click Advanced, and, if asked, accept the User Account Control (UAC)elevation prompt.
          • Click the Owner tab, select Administrators, and click Edit.
          • Select Replace Owner on Subcontainers and Objects. Click Apply, and then click OK.
          • Click the Permissions tab and click Change Permissions.
          • Select Replace all Child Object Permissions with Inheritable Permissions from this Object. Click OK, and then click Yes.
          • Click OK, and then click OK again in the Windows Security dialog box. Click OK to close the Advanced Security Settings dialog box.

           

          Suggestion 2: Rename the SLCache folder and re-launch Lightroom 5.5

           

          We are tracking this Lightroom issue. Please let me know which solution resolved your issue.

          If these solutions did not work resolve the problem for you, let us know.

          Thanks

          Jitendra

          • 2. Re: problem with develop module
            mélaniem37007488 Level 1

            Hello,

             

            thank you for your answer .

            Where can sign in or out? Lightroom opens alone automatically

            • 3. Re: problem with develop module
              khatwani Adobe Employee (Admin)

              You are Welcome.

              Open Lightroom.

              Click on help and click Sign Out.

              Also if you are a creative cloud member , you can sign out from creative cloud app and sign in back.

               

              Regards

              Jitendra

              • 4. Re: problem with develop module
                mélaniem37007488 Level 1

                Thanks for your help but I cannot sign out,  in my "help" menu there is nothing like "sign out".

                I have tried the solution 2 you explained before, it has not worked. The solution 3 is possible but lightroom cannot open after I renamed the folder. What name do I have to write instaed of SLCache?

                 

                Thanks.

                Melanie

                • 5. Re: problem with develop module
                  mélaniem37007488 Level 1

                  The lightroom  I got is the 5.7.1

                  • 6. Re: problem with develop module
                    khatwani Adobe Employee (Admin)

                    Any name you can change to.

                    Do you have the creative cloud subscription ?

                     

                    Regards

                    Jitendra

                    • 7. Re: problem with develop module
                      mélaniem37007488 Level 1

                      Here us my subscription details:

                      Version de Lightroom : 5.7.1 [994254]

                      Type de licence: Creative Cloud

                      Système d'exploitation : Windows 7 Home Premium Edition

                      Version : 6.1 [7601]

                      Architecture de l'application : x86

                      Architecture du système : x86

                      Nombre de processeurs logiques: 6

                      Vitesse du processeur : 3,9 Ghz

                      Mémoire intégrée : 3304,7 Mo

                      Mémoire réelle disponible pour Lightroom : 716,8 Mo

                      Mémoire réelle utilisée par Lightroom : 313,3 Mo (43,7%)

                      Mémoire virtuelle utilisée par Lightroom : 299,7 Mo

                      Taille de la mémoire cache : 63,9 Mo

                      Nombre maximal de liens utilisé par Camera Raw: 6

                      Paramètre PPP du système : 96 PPP

                      Composition sur le Bureau activée: Oui

                      Affichages : 1) 1920x1080

                       

                      Dossier de l'application : C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1

                      Chemin d'accès à la bibliothèque : C:\Users\Mélanie\Pictures\Lightroom\Lightroom 5 Catalog.lrcat

                      Dossier des paramètres : C:\Users\Mélanie\AppData\Roaming\Adobe\Lightroom

                       

                      Modules installés:

                      1) Behance

                      2) Facebook

                      3) Flickr

                      4) Module externe de prise de vue en mode connecté Canon

                      5) Module externe de prise de vue en mode connecté Leica

                      6) Module externe de prise de vue en mode connecté Nikon

                       

                      Marqueurs Config.lua: None

                       

                      Adaptateur n° 1: Fournisseur : 10de

                          Périphérique : f00

                          Sous-système : 8a901462

                          Révision : a1

                          Mémoire vidéo : 978

                      AudioDeviceIOBlockSize: 1024

                      AudioDeviceName: Haut-parleurs (Realtek High Definition Audio)

                      AudioDeviceNumberOfChannels: 2

                      AudioDeviceSampleRate: 44100

                      Build: Uninitialized

                      CardID: 3840

                      Direct2DEnabled: false

                      GPUDevice: D3D

                      MaxTexture2DSize: 8192

                      OGLEnabled: true

                      Renderer: NVIDIA GeForce GT 630

                      ShaderModel: 11.1

                      Vendor: Nvidia

                      VendorID: 4318

                      Version: 10de:0f00:8a901462:00a1

                      • 8. Re: problem with develop module
                        mélaniem37007488 Level 1

                        Maybe should I uninstall et reinstall lightroom from my computer??

                        • 9. Re: problem with develop module
                          mélaniem37007488 Level 1

                          I success for signing out and in again, but nothing better...Still my devlopment module is not activated.

                          • 11. Re: problem with develop module
                            mélaniem37007488 Level 1

                            Hello,

                             

                            I finally ununstall :-(

                            I know it works!

                            Thank you for your help.

                             

                            HAve a good day

                             

                            Regards

                             

                            Mélanie

                            • 12. Re: problem with develop module
                              khatwani Adobe Employee (Admin)

                              You are Welcome.

                              You too have a great time ahead

                               

                              Regards

                              Jitendra