3 Replies Latest reply on Nov 1, 2015 7:48 AM by Nanaky

    How to fix E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER?

    cristianh93478828

      Hi,


      I bought an e-reader yesterday (Kobo Glo HD) and installed Adobe Digital Editions to be able to buy e-books online and transfer them to my Kobo. I initially authorized my device (laptop) without an Adobe ID, bought and downloaded a book (.acsm file), but then found out that the license was bound to my laptop, disallowing me to open the book (.epub) on my e-reader.

       

      I then went back to Adobe Digital Editions, undid the initial account-less authorization, and re-authorized my laptop using an Adobe account I created. Unfortunately, I then got the error “E_LIC_ALREADY_FULFILLED_BY_ANOTHER_USER”, which prevented me from opening the book I bought at all.

       

      I requested the folks from whom I bought the book (bol.com) to carry out an activation reset, as suggested here: https://helpx.adobe.com/digital-editions/kb/e-lic-already-fulfilled.html

       

      Unfortunately, they indicated this is something they’re unable to do.

       

      I also contacted Adobe, but their chat agent referred me to the Adobe forums.

       

      Is there anyone who can help out?

       

      Thanks,

      Cristian