the screen keeps saying download when i have an active account
Are you trying to do a fresh install on a traveling computer, or have you already installed?
Are you able to log in to your Adobe account?
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html
Retrieving data ...