1 Reply Latest reply on Nov 1, 2015 1:43 PM by Mrinmay Majhi

    Lightroom does not respond

    Danilo Lacroce

      I have great problems, often the program have crash.

      Windows 7 64 bit crash log:

       

      Nome registro: Application

      Origine:       Application Hang

      Data:          01/11/2015 22:10:49

      ID evento:     1002

      Categoria attività:(101)

      Livello:       Errore

      Parole chiave: Classico

      Utente:        N/D

      Computer:      Topesio-PC

      Descrizione:

      Il programma lightroom.exe versione 6.2.1.10 non interagisce più con Windows ed è stato chiuso. Per vedere se sono disponibili ulteriori informazioni sul problema, verificare la cronologia del problema in Centro operativo nel Pannello di controllo.

      ID processo: e9c

      Ora di avvio: 01d114e9a411fc03

      Ora di chiusura: 44

      Percorso applicazione: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

      ID segnalazione: 038d6917-80dd-11e5-b500-90e6ba15e1b1

       

       

      XML evento:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Hang" />

          <EventID Qualifiers="0">1002</EventID>

          <Level>2</Level>

          <Task>101</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2015-11-01T21:10:49.000000000Z" />

          <EventRecordID>3993</EventRecordID>

          <Channel>Application</Channel>

          <Computer>Topesio-PC</Computer>

          <Security />

        </System>

        <EventData>

          <Data>lightroom.exe</Data>

          <Data>6.2.1.10</Data>

          <Data>e9c</Data>

          <Data>01d114e9a411fc03</Data>

          <Data>44</Data>

          <Data>C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe</Data>

          <Data>038d6917-80dd-11e5-b500-90e6ba15e1b1</Data>

          <Binary>55006E006B006E006F0077006E0000000000</Binary>

        </EventData>

      </Event>

        • 1. Re: Lightroom does not respond
          Mrinmay Majhi Adobe Employee

          Hi Danilo,

           

          Please follow the below steps.

           

          > Go to Lightroom > Preferences.

          > Click on the General tab

          > Uncheck “Show ‘Add Photos’ Screen”

           

          > Click on Presets Tab

          > Disable Apply auto tone adjustments

           

          > Click on Performance tab

          > Disable Use Graphics Processor

          > Restart the machine

          > Launch Lightroom and check for the issue

           

          Let me know if this helps.

           

           

          ~Mrinmay