10 Replies Latest reply on Nov 9, 2015 9:24 PM by TL2014

    Lightroom 6 freezes on import

    TL2014

      I had to upgrade from Lr 5 to Lr 6, so that my camera D750 can tether with Lr.

      But eversince using Lr6, it freezes on import.

      How can I have this isssue fixed, please?

        • 1. Re: Lightroom 6 freezes on import
          Mrinmay Majhi Adobe Employee

          Hi TL,

           

          Could you please check and confirm the version of Lightroom you are using?

          Also, which operating system are you using?

           

           

          ~Mrinmay

          • 2. Re: Lightroom 6 freezes on import
            Mohit Goyal Adobe Employee (Admin)

            Hi TL2014,

             

            Please follow the below steps.

             

             

            Open Lightroom

            Go to Performance Tab

            Uncheck the GPU

            Lr prefs Gpu.png

            then, Go to General tab

            Uncheck the option "Show Add Photo to Screen"

            Restart Lightroom

             

            Refer the Link for tethered support:  Tethered camera support in Lightroom

             

            Let us know if that helps.

             

            Regards,

            ~Mohit

            • 3. Re: Lightroom 6 freezes on import
              TL2014 Level 1

              Hi Mrinmay,

              I'm using Lightroom 6.2.1, Camera Raw 9.2.

               

               

              With thanks and best wishes,

               

              Thi---

              Thi LUCA (Mrs), formerly known as Ms Thi LUONGMobile: ~Personal Info Removed~MOD

              • 4. Re: Lightroom 6 freezes on import
                Mrinmay Majhi Adobe Employee

                Please follow the below steps.

                 

                > Go to Lightroom > Preferences.

                > Click on the General tab

                > Uncheck “Show ‘Add Photos’ Screen”

                 

                > Click on Presets Tab

                > Disable Apply auto tone adjustments

                 

                > Click on Performance tab

                > Disable Use Graphics Processor

                > Restart the machine

                > Launch Lightroom and check for the issue

                 

                Let me know if this helps.

                 

                 

                ~Mrinmay

                • 5. Re: Lightroom 6 freezes on import
                  TL2014 Level 1

                  Hi Mohit,

                  Thank you for your prompt response to my call for help!

                  I followed all the steps that you asked me to do, but when I clicked on Exit Lightrooom, the screen froze.  So I have to do a "Force Quit" using "Option, Command, Escape."

                  Lightroom freezes even when I tried to get the information on its version for Mrinmay.

                   

                   

                  With thanks and best wishes,

                   

                  Thi---

                  Thi LUCA (Mrs), formerly known as Ms Thi LUONGMobile: +61 (0)410 014 755

                  • 6. Re: Lightroom 6 freezes on import
                    Mrinmay Majhi Adobe Employee

                    In addition to the previous post

                     

                    Please click on the below link for tethered shooting.

                    Lightroom and El Capitan | Mac OS 10.11

                     

                    Hope this helps.

                     

                     

                    ~Mrinmay

                    • 7. Re: Lightroom 6 freezes on import
                      TL2014 Level 1

                      Thank you, Mrinmay, for your prompt response!

                      Lightroom 6 froze on me again, just after I tried to find its version for you.

                      I will follow your steps, and will report back if they are successful later, because I have to go to class now...

                      Thank you again for the extra link.  My camera D750 only tethers with Lightroom 6, hence I bought the upgrade. But eversince, I have headaches with the import function...Hopefully, it'll be sorted today...

                       

                       

                      With thanks and best wishes,

                       

                      Thi---

                      Thi LUCA (Mrs), formerly known as Ms Thi LUONGMobile: +61 (0)410 014 755

                      • 8. Re: Lightroom 6 freezes on import
                        TL2014 Level 1

                        Hi Mrinmay,

                        I wished I saw the warning you sent me via the link below re El Capitan, which created so much headache to my Lightroom 6.2.1 version.! ;-(

                        I need to finish processing my pictures in less than a fortnight, and with Lightroom crashes is not good timing for me! ;-(

                        I tried everything you said, but my Lightroom still freezes on me, so I have to find a way to go back to the previous operating system...

                         

                         

                        With thanks and best wishes,

                         

                        Thi---

                        Thi LUCA (Mrs), formerly known as Ms Thi LUONGMobile: +61 (0)410 014 755

                        • 9. Re: Lightroom 6 freezes on import
                          Mrinmay Majhi Adobe Employee

                          I am sorry for the inconvenience caused to you.

                           

                          I would request you to roll back to Lightroom 6.1.1.

                          Please use the link : Instructions to roll back to a prior update version

                           

                          Hope this helps.

                           

                           

                          ~Mrinmay

                          • 10. Re: Lightroom 6 freezes on import
                            TL2014 Level 1

                            Hi Mrinmay,

                            I followed the instructions from the link you provided me to roll back to Lr 6.1.1, but Lr still doesn't tether with my Nikon D750 camera either.

                             

                            I've installed the trial version of the Creative Cloud Suite, so won't know until the trial expires, then I will uninstall it, before testing my tether feature of Lr 6 again.

                             

                            As of to the import problem, I haven't noticed anything yet since I've rolled back my Lr 6.

                             

                            I wonder how long Adobe is going to fix these bugs related to the new El Capitan operating system, and vice-versa, how soon I can have my Lightroom work normally as it is supposed to do, hence the reason I bought it.

                             

                            Please let me know if you hear of anything that can help me get back to my normal routine with using my Lr6.

                             

                             

                            With thanks,

                             

                            Thi---

                            Thi LUCA (Mrs), formerly known as Ms Thi LUONGMobile: +61 (0)410 014 755