19 Replies Latest reply on Apr 3, 2009 1:36 PM by Peter Grainge

    importing doc errors

    cdrovie

      Hi I am trying the demo version of RoboHTML. I understand i should be able to use the importing feature. I receive the same error whether I import a word doc or framemaker file. I am selecing the right output and have no funny characters in the doc name. The error I get is "filename is invalid. The " chartacter cannot be used in a path. I am not using any ". Also, I was told that it does not matter what version of word or framemaker I have.
      What am I doing wrong?
      Thanks
      Caryn
        • 1. Re: importing doc errors
          Captiv8r Adobe Community Professional & MVP
          Welcome to our community, Caryn

          How exactly are you trying to import?

          I ask because RoboHelp 8 offers new ways to do this.

          * Straight Import as we have always had. A one time shot bringing in from Word and from there forward you simply make any changes in the resulting HTML topic pages.
          * Linking to Word by reference. You establish a link between RoboHelp HTML and a Microsoft Word document. Any changes that occur later are made in the Word document and brought back into RoboHelp to update or create topics.
          * Linking to Word by copy. You establish a link between RoboHelp HTML and a Microsoft Word document that is copied to the project location. Any changes that occur later are made in the Word document and brought back into RoboHelp to update or create topics.

          Cheers... Rick
          • 2. Re: importing doc errors
            cdrovie Level 1
            Rick
            Straight import...File>Import>doc or framemaker file. When I select a document it does not appear in the file name box, which is odd?

            Caryn
            • 3. Re: importing doc errors
              Captiv8r Adobe Community Professional & MVP
              Hi Caryn

              Odd? Well, maybe.

              You said you see the document and click it to choose it? I'll be happy to test here if you want to zip it up and send it along to me. If you want, make a copy of it and strip out most of anything I shouldn't see. But if you do that, please test with the one you are about to send and ensure the same issue is present.

              rstone75 (at) kc (dot) rr (dot) com

              Cheers... Rick
              • 4. Re: importing doc errors
                cdrovie Level 1
                Rick
                I actually do not have a project yet. I am just testing the features. It is my understanding I can just begin a new project from scratch and begin by importing the file first. I am trying to pick any word doc and framemaker file.
                I had called Adobe earlier and they told me that this feature is available for the demo version. I have this error whether I have an existing or new project. Do you use this import feature? have you seen this error before?

                Thanks
                Caryn
                • 5. Re: importing doc errors
                  Captiv8r Adobe Community Professional & MVP
                  Hi again

                  Just to confirm. You are using RoboHelp 8 HTML. (Trial version is irrelevant as it is the real deal limited only by time)

                  You are attempting to create a totally new *PROJECT* from a Word document?

                  Admittedly I've never attempted that. I'm not sure it would ever dawn on me to try it that way. I would have the project already created and import into the existing project.

                  I could fathom all sorts of oddness that may result from attempting to do that.

                  Sooo, does the error happen immediately or do you see dialogs first?

                  As you may be able to tell, this isn't an error I recall seeing reported here or that I've personally experienced.

                  Cheers... Rick
                  • 6. Re: importing doc errors
                    cdrovie Level 1
                    Rick
                    Does it matter if I have an existing project already started? I get the dialog box but the name never makes it to the file name box.

                    Caryn
                    • 7. Re: importing doc errors
                      Peter Grainge Adobe Community Professional (Moderator)
                      Hold on, unless you have created a project you cannot be using File > Import > Word Doc (or FM), those options are only available in an existing project or a new one with no previous content. Either way though, you are in a project.

                      The other way of starting a project with a Word document is from the Starter page.

                      Try both. Maybe one will work.

                      Otherwise if your file name is straight alphanumeric characters, it should work fine. Is the path to the file exceptionally long?

                      • 8. Re: importing doc errors
                        cdrovie Level 1
                        Peter
                        Yes I have tried it with beginning a new project from the start menu. The file name is not long at all and has no unusual characters in it. I only have an old robohelp project that exists that I could also not import. But, i wanted to try from scratch first.
                        Other thoughts?

                        Caryn
                        • 9. Re: importing doc errors
                          Peter Grainge Adobe Community Professional (Moderator)
                          What is the full path and filename?



                          • 10. Re: importing doc errors
                            cdrovie Level 1
                            I am trying any word doc or framemaker file as a test. I pick one that only have straight text. For example, org process.doc as a word doc to import.

                            Caryn
                            • 11. Re: importing doc errors
                              Peter Grainge Adobe Community Professional (Moderator)
                              Please take screenshots of every step from when you click Start > New Project up to and including the error message.

                              Zip them up and send them to me via my site. Include a link to this thread.

                              • 12. Re: importing doc errors
                                cdrovie Level 1
                                what is your email or website?
                                thanks
                                Caryn
                                • 13. Re: importing doc errors
                                  Peter Grainge Adobe Community Professional (Moderator)
                                  The website is in every post! Just look down a couple of lines.

                                  Click the Feedback option on my site.

                                  • 14. Re: importing doc errors
                                    cdrovie Level 1
                                    senit let me know if you get it
                                    thanks
                                    caryn
                                    • 15. Re: importing doc errors
                                      Peter Grainge Adobe Community Professional (Moderator)
                                      Try removing the apostrophe that is in the path or move the file to another location without any apostrophe.

                                      • 16. Re: importing doc errors
                                        cdrovie Level 1
                                        wow peter it worked! thanks
                                        Now I will try the framemaker doc also,
                                        Now I have to figure out how to complete the next sub menus to import the right info.

                                        Caryn
                                        • 17. Re: importing doc errors
                                          cdrovie Level 1
                                          Now it wont take a framemaker file.
                                          anything special with importing framemaker files?

                                          Caryn
                                          • 18. Re: importing doc errors
                                            cdrovie Level 1
                                            this time I get to the content settings before it tells me that the file name is invalid. I did move it to a different location first and left the framemaker extension. No unusual characters. Still wants me to change it to a .mif/fm/frm file. But, it is already.

                                            Caryn
                                            • 19. Re: importing doc errors
                                              Peter Grainge Adobe Community Professional (Moderator)
                                              I don't work with them.