5 Replies Latest reply on Dec 10, 2015 9:10 AM by whertha

    Multiple import problems with iPhone

    whertha

      Several problems:

      1. not able to import with an iPhone 6; the phone is recognized but just hands after pressing import

      2. many of the previews are not displayed

      3. does not select those images that have already been imported

       

      Using LR 6.2.1 on a iMac 5k late 2014, 4GHz i7; 32 GB RAM; AMD Radeon R9; OS X EI Capitan 10.11.1

        • 1. Re: Multiple import problems with iPhone
          sarsaxen Adobe Employee (Admin)

          Hi whertha,

           

          We are sorry to hear about the issue.

           

          Can you please try the following steps:

           

          Solution 1:

          • Go to Lightroom > Preferences(Mac) or Edit> Preferences(Windows)
          • Click on the General tab
          • Uncheck “Show ‘Add Photos’ Screen” and Restart Lightroom

          Solution 2:

          • Go to Lightroom > Preferences(Mac) or Edit> Preferences(Windows)
          • Click on the Performance
          • Uncheck “Use Graphic Processor” and Restart Lightroom

           

          Solution 3:

          Reset Lightroom preferences by holding the  shift + option (Mac) or shift+alt (Windows) while launching Lightroom.

           

          Regards

          Sarika

          • 2. Re: Multiple import problems with iPhone
            whertha Level 1

            I tried all three options.  None worked. I still get (some, not all)  images with no preview; all images on the iPhone are selected for import regardless of whether they have been previously imported or not; and no selected files are imported from the iPhone.  I moved the files to my internal drive and was able to import from there. 

             

            After I initiated the import from the iPhone, and I waited for several minutes, I cancelled the import process.  There was a spinning ball and the only way to exit LR was to Force Quit. 

            • 3. Re: Multiple import problems with iPhone
              sarsaxen Adobe Employee (Admin)

              Have you updated Lightroom to the latest version that is 6.3?

               

              ~ Sarika

              • 4. Re: Multiple import problems with iPhone
                whertha Level 1

                Yes, I'm on 6.3.  Unfortunately the symptoms remain the same. 

                • 5. Re: Multiple import problems with iPhone
                  whertha Level 1

                  I installed the OS X El Capitan update to 10.11.2 this morning. This seems to have resolved the problem: I am able to import photographs from my iPhone 6; it was able to identify those that I had just imported as already imported when I tried again.  Just a note, photographs that had been previously imported (several weeks ago) were not recognised as having been imported.