2 Replies Latest reply on Nov 2, 2015 1:44 PM by moer78829408

    My AE window freezes


      if I click away from the window and come back to it. I've reinstalled, and updated the software. I've also updated the graphics cards. What can I try next?

        • 1. Re: My AE window freezes
          Rick Gerard Adobe Community Professional & MVP

          OS and AE version down to the last decimal point please. Also, if this ever worked, what changed? If this happens only when you are working on complex comps we need details.

          • 2. Re: My AE window freezes
            moer78829408 Level 1

            Thank you Rick. Sorry for not including that. I'm using Windows 7 Enterprise with After Effects CC 2015 (version:13.5.1). It has never worked. I've used the other applications on the suite such as Illustrator, Photoshop, etc. They work fine after launch. I haven't created anything in AE on this machine yet so it's an empty project. I can't even start importing images/videos before it starts to freeze up.