Has you both device authorize with your Adobe ID?
I don't know how to authorize a device with ADE. I assume my Nook is
authorized, since I downloaded books to it using ADE on my old laptop.
How can I check this?
Contract Registration Team Lead
Technical Support Contract Lifecycle Management
Business Phone/FAX: 720-396-0182
Check the help documentation of his Reader how can authorize the Device. Then check if the settings on this step are fine.