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Old e-mail address as authorization that can't be changed

New Here ,
Nov 02, 2015 Nov 02, 2015

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I've seen some more people with this issue but no solutions...

The situation is: Our Mac had a new harddrive installed last september due to issues, I copied back my account details from a Time Machine backup, (no programs). Today I installed Adobe digital editions but it’s somehow authorized to an much older version of my Adobe ID, using an old e-mail address I no longer use and don’t have access to or have a password for (it’s deleted), so de-authorizing is also not an option.

Also I can’t add a new authorization so I can’t access my e-reader which is authorized with my current e-mail address.

How can I remove this older authorization version of my ID?

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correct answers 1 Correct answer

LEGEND , Nov 03, 2015 Nov 03, 2015
  1. Quick Digital Edition.
    2. Navigate to /Users/<User Name>/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash can. 
    3. Open Adobe Digital Editions and reauthorize using the setup assistant.

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LEGEND ,
Nov 03, 2015 Nov 03, 2015

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  1. Quick Digital Edition.
    2. Navigate to /Users/<User Name>/Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash can. 
    3. Open Adobe Digital Editions and reauthorize using the setup assistant.

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New Here ,
Nov 03, 2015 Nov 03, 2015

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You're a star, it worked! Thanks a lot

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New Here ,
May 08, 2017 May 08, 2017

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Can anyone answer this question for Windows 7 users?  I can't find the Library folder mentioned for the MAC users.

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LEGEND ,
May 09, 2017 May 09, 2017

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Close all applications.
Press WINDOWS + R.
In the Open text box, type regedit and then press Enter. The Registry Editor opens.
In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept
Remove the Adept Folder.
In the Confirm Key Delete dialog, click OK.
Close the Registry Editor.
Open Adobe Digital Editions and reauthorize..

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