1 Reply Latest reply on Nov 2, 2015 2:20 PM by robm65226705

    How do I delete an activation account with no password and old email account?

    robm65226705

      I can't access any books in Digital Editions because I can't connect my activation account. I don't have access to that old email address anymore and I don't remember my password.

        • 1. Re: How do I delete an activation account with no password and old email account?
          robm65226705 Level 1

          I've just spent 2 hours in live chat with Adobe. If you have this problem they say there's is nothing that can be done. He suggested deleting the software as it will never work for you and to use OverDrive instead.

           

          Utkarsh:

           

          Unfortunately, With out the password it is not possible to de-authorize.

          You:

           

          So that means I can't use your product and I can't borrow or buy ebooks?

          5:11:25 PM

          You:

           

          I guess I have to use OverDrive then?

          5:12:34 PM

          Utkarsh:

           

          You can try that.

          5:13:15 PM

          You:

           

          Well I guess thanks for telling me Adobe is of no use to me and sending me to your competitor.