I'm trying to help a friend who uses Lightroom 4 on a Mac laptop. She updated to El Capitan and now Lightroom isn't "seeing" her photos. I use Adobe products as a designer, but this is one program I am not familiar with...
I guess I'm trying to determine for her if there is a workaround/fix, or if the new operating system has rendered her software unusable/incompatible.
And, if there is a way to relink her photo database, how to do it.
I wish I had more information, but that is all I know... thanks in advance for any help or advice!
Could you please confirm if you see exclamation mark on the top right of the images, or are the images greyed out.
Incase there is an exclamation mark, then please connect the images and check the following article : Adobe Lightroom - Find moved or missing files and folders
She wrote that she is seeing a question mark. (might she mean exclamation mark?) She said she can click on the ? and it brings her to the correct file, but the program still can't "find" them.
I hope that makes sense?
Thanks so much!!