Adobe has prepared these steps:
>>> Deactivation or sign-out problems >>> I cannot access my previous computer >>> I quote >>> Don't have access to your previous computer? Did you upgrade your computer's hardware, replace a hard drive, upgrade your operating system, or format your computer before deactivating your software? Ask Adobe Support to help you deactivate from a machine you cannot access.
Have your serial number or Adobe ID ready, and then contact us >>>
When trying to sign in and Adobe is seeing that your 2 activations are used up, it should give you the option to sign off the active installations and free up your 2 activations.
You then should be able to sign in as usual.
Hi all, I have the same problem ... I sell my mb-air re installed but I forget logging out from it...
Following hans-g. link does not match with french licensing procedure ... Impossible to deactivate from website, impossible to contact support people by phone ...
Is it possible to deactivate my old laptop (or all machines) manually ? Please Help ...
a-tu bien essayé les démarches décrites ci-dessus?
https://helpx.adobe.com/fr/contact.html?step=ZNA_downloading-installing-setting-up_licensi ng-activation >>> Téléchargement, installation et configuration
Votre problème est-il lié à… >>> Licences et activation >>> A essayer en premier… >>> Aide sur l’activation et la désactivation.
Encore besoin d’aide ? Contactez-nous. >>> Si nécessaire et pour d'autres questions et si "ouvert" svp. utiliser le chat, j'ai eu les meilleures expériences.
Veuillez respecter les horaires d'ouverture locaux.
Hi Hans ... impossible since 1 week to launch Lightroom ... I can't work... please...
The chat support is always closed.
I'm mad ... impossible to work&use software paid to Adobe.
The only thing you have to do is resetting lincencing procedure !
1 person found this helpful
Please open up a new thread instead of using this one marked as solved.