4 Replies Latest reply on May 18, 2017 8:23 AM by andrass45167108

    RoboHelp 2015 crashes when try to create a docx file

    alisonh1399482 Level 1

      Each time I try to create a docx file (from a RH10 project). RoboHelp crashes. I have included a screenshot. How do I fix this?

      It also crashes if I select .doc.

      If I select 'Generate individual documents' instead of 'Generate single document' it crashes and displays 'Failed to build 'Title Page' as the last line.


      (I opened a sample project and I can save that to docx with no problems.)


      I'm afraid windows has dimmed the text showing the progress RoboHelp has made.

      It says:

      Starting to build Printed Documentation...

      Printed Documentation processor 12.0.1.338

       

      Building C;\Users......

       

      Preparing to create Printed Documentation...

      Clearing output folder...

      Preparing files for Print Document...

      Copying files...

      Updating files...

      inished preparing in 3 seconds.

      Preparing environment...

      Warning: illegal style mapping from paragraph style (span_bullet) to list style (BulletList)

      Printed Document Generator Environment: Word 15.0.4763, OS.6.1.7601. RAM 4015 M Bytes

      Building Printed Documentation 'Printed Documentation new page'...

      Building Single Document 'Printed_Documentation_new_page.docx'...

      Adobe RH 2015 crash.png