3 Replies Latest reply on Nov 5, 2015 3:26 PM by nbcarlso

    After Effects CS6: .mov cannot be imported - this '.mov' file is damaged or unsupported.

    nbcarlso Level 1

      So I'm trying to import a 2 second .mov clip and I keep getting the error message "this '.mov' file is damaged or unsupported".

      Codec DNxHD (AVdn) according to VLC

      Resolution: 1920x1080

      Frame RAte: 23.976000

      Decoded format: Planar 4:2:2 YUV 10-bit LE


      I'm on Windows 7, and I've uninstalled and reinstalled Quicktime 7 with no luck. The video won't play back with QT. The playback is a little choppy in VLC. I've also tried importing the clip into Premiere CS6. Whenever I try that I get the error message 'Codec missing or unavailable'. I have also redownloaded the footage a couple of times just in case there was a problem with the initial download.  I've gone through the old forums without any luck and was wondering if you guys had any ideas. How would you try to get AE to import this .mov?


      Thank you so much!