It looks like this has been resolved but please let us know if that's not the case.
Thank you for checking in with us!
Yes, four days after the initial issue was brought to light on Monday this week it was resolved.
We were told on Monday that it would be fixed by Thursday and that our case would be "escalated".
On Thursday morning when we hadn't heard back we tried to contact support again to check the status of the issue. We tried the online support chat, a couple of us tried calling support, and we were told a couple times again that the problem was going to be "escalated" by Adobe Stock support service.
We also placed an inquiry for help from other Adobe users on the Adobe support forum to see if any other users were experiencing the same problem, and by googling and searching the forum it appeared that there was nobody else having the same difficulties and this left us thinking why are we not a higher priority for Adobe's support.
We look forward to continuing to work with Adobe Stock and appreciate the support assistance that we were able to receive. We understand that things happen, and are hopeful that Adobe will provide better support to their support team so issues like these can be dealt with within the hour or a day at the most.
We do appreciate everything Adobe and Adobe Stock has enabled us to do so that we can do our job the best we can for our clients.
Thank you for giving us a chance to give Adobe some feedback.
Thank you for your feedback and I'm sorry that it took so long to resolve your issue on this occasion.
I will share this information with the support team to see how we can improve our service going forward.
Thank you for your help Bev!