2 Replies Latest reply on Nov 5, 2015 8:52 PM by Nikhil R Gupta

    adobe indesign cc 2015

    caroliner68922693

      Experiencing major problems with adobe cc indesign 2015, won't open, always hangs when selecting file drop down menu?

        • 1. Re: adobe indesign cc 2015
          John T Smith Adobe Community Professional & MVP

          These questions below may be for a different product... but the KIND of information you need to supply is the same, for the products you use

           

          More information needed for someone to help... please click below and provide the requested information

          -Premiere Pro Video Editing Information FAQ http://forums.adobe.com/message/4200840

          -WITH the brand/model graphics adapter (ATI or nVidia or ???) and exact driver version

          -WITH have you recently updated to the very latest Mac or Windows operating systems?

          --Both Windows 10 and Mac 10.11 El Capitan have been known to cause problems... what is YOUR operating system?

          • 2. Re: adobe indesign cc 2015
            Nikhil R Gupta Adobe Employee

            Hi Caroline,

             

            Try to give permissions to Adobe Indesign Folders

            Step 1:

            In the Finder, choose Go > Go To Folder.

            Step 2:

            In the Go To Folder dialog and type

            ~/Library

            Click Go.

            Step 3:

            Open the Caches Folder > Select the InDesign folder >Right Click to select Get Info

              • Unlock the Security lock in the bottom right hand corner

              • Under Sharing and Permissions, Click the “+” to add User (yourself) will display under Name

              • Under Privilege it will say Read Only, change this to Read & Write

              • Then select the Settings Icon (cogwheel) and Select Apply to Enclosed Items

            Step 4:

            Open the Preferences Folder > Select the InDesign folder > Right Click to select Get Info

              • Unlock the Security lock in the bottom right hand corner

              • Under Sharing and Permissions, Click the “+” to add User (yourself) will display under Name

              • Under Privilege it will say Read Only, change this to Read & Write

              • Then select the Settings Icon (cogwheel) and Select Apply to Enclosed Items

             

            **If you see your name there in the list then try providing access to enclosed items.

            If that does not help then close InDesign and  try removing the version11 folder inside Indesign folder from both caches and preferences and then try to launch InDesign and check.

             

            If that does not work, create root user on MAC and then try to launch the application and check the performance.

            Enabling and using the "root" user in Mac OS X

             

            Thanks,

            Nikhil Gupta