From whom did you purchase Premiere Elements, what version, what computer operating system?
If you purchased Premiere Elements 14 from Adobe within the last 30 days, you can ask for a return/refund or exchange. Adobe is the only one who can sort out
your purchasing issues if you purchased from it direct. This is not Adobe here. Rather an essentially user to user forum.
Two routes for the above
Online Adobe Chat Orders
Adobe document on returns
If you purchased elsewhere, you are governed by the return/refund/exchange policy of the seller.
Hey thank you someone is helping me (customer care) :-D
Thanks for the follow up.
Best wishes with whatever video editor you decide on.
If you revisit Premiere Elements as the choice, please do not hesitate to ask questions and to ask for workflow clarification here in the Adobe Premiere Elements Forum. I would look forward to being of assistance.