Sorry, I didn't get that! Can you please elaborate your issue?
For an ipod you need to review Mobile Apps to find out what will run
For a computer, you need to provide DETAILS... Mac or Windows and the exact operating system
-WITH have you recently updated to the very latest Mac or Windows operating systems?
--Both Windows 10 and Mac 10.11 El Capitan have been known to cause problems... what is YOUR operating system?