Adobe Support is an oxymoron.
Once you accept that, everything becomes easier to understand.
HAHAHA Good one!
A couple of years ago they didn't use to be like that...so what do I need to do to get my issue fixed? It's not on the known issues list as far as I can tell and to me it seems to be a problem on my CC account side as opposed to something wrong in AE.
I've had the same problem since I installed the CC2015, so here I am, also waiting for an answer.
Issue still exists in latest version of AE on Win 10. (2015.2 -- 220.127.116.11) ;(
And to this date (2nd of june 2016) it still persist on the current mac version. I'm having a hard time understanding why Adobe chooses to ignore an issue like this, when I can see the it was mentioned for the first time more than a year ago (possibly even earlier).
In other threads, people took the issue to Adobe Support, who kept closing their ticket without resolving the issue. WTF?