I FINALLY FOUND A WAY TO TALK TO TECHNICAL ASSISTANCE AT ADOBE VIA CHAT THE OTHER EVENING, IT WAS 1:30 and MENTAL FATIQUE WAS making it impossible for me to continue so i asked the tech the email i could send the file that he wanted me to make from a screen shot and i would send it in the morning, he gave me a link, and the next day i tried to get the system to error again, so i could make the screen shot and send it, 24 hours later it finally err'd and when i clicked the link he gave me it asks me questions, after the 30th question i got exasperated I JUST WANT TO SEND THE FING SCREEN SHOT so they can fix their damn program. does anyone know the email address for tech support at CREATIVE CLOUD?
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I'm not sure what technical issue you're trying to troubleshoot, but I'm going to move your discussion into Adobe Creative Cloud for now, since you indicated you are looking for technical assistance with Creative Cloud. You will have a better chance of receiving the help you need in that forum.
Regarding e-mail contact of tech support: sometimes a technician will provide you with his or her e-mail to follow up, but there isn't a general address to which you can send your screenshot. You can, however, open a new chat via this link: Contact Customer Care. Since you now have a screenshot available, hopefully the new technician will be able to resolve your issue quickly. Please note that phone and chat tech support are available Monday through Friday.
You may also post your screenshot and question in the forum and our experts will do their best to assist you. Make sure to include details about your operating system, what product you are working with and what error you're receiving.