Premiere Elements 10 on what computer operating system? What video card/graphics card does your computer use?
You need to confirm this, but it sounds like the HD PVR2 Gaming Edition gave you H.264.mp4 and MPEG2.ts and the MPEG2.ts can be imported into the Premiere Elements 10 project. Is that correct? And, are you saying the the ArcSoft gave you H.264.mp4? Do you know if any of the devices is recording with a variable frame rate?
For troubleshooting purposes only at this time, take one of your HD PVR2 H.264.mp4 that will not import video, and import it into the free HandBrake https://handbrake.fr/ to get its H.264.mp4 with constant frame rate version to take into the Premiere Elements 10 project. Does that import video and audio wise?
Do you have the latest version of QuickTime installed on your computer with Premiere Elements 10, and are you running the programs as administrator (from a user account with administrative privileges)? Also, download and install the free codec utility named GSpot and let us know the video's readout for Video Name Codec and Status as well as Audio Codec Status. GSpot Codec Information Appliance
Please consider, give more details, and then we will decide what next based on the details in your reply.
I use Windows 7 as my operating system, graphics card is an AMD Radeon HD 6490M.
Yes, the capture device gave me an H.264.mp4 and an MPEG2.ts file when using the Hauppauge Capture software. When using the ArcSoft software, I only got an H.264.mp4 file. So far, only the files recorded using ArcSoft and the .ts file I got from the Hauppauge Capture program have imported successfully into the project. When importing the .mp4 files from Hauppauge Capture, Premiere will either freeze up, or import it only as audio, with the video being completely blank.
As for using HandBrake, it seems to actually work. I didn't notice any huge drop in video quality or frame rate, so I guess I'll just have to convert all the files I have so far. Thank you for the heads-up! I'll most likely have to record the next video parts as .ts files, but at least this will work for now.
Thanks for the follow up and the good news that HandBrake was able to convert your video into a format that would import into your Premiere Elements project.
Did you set the frame rate for constant under the Video Tab?
That finding would suggest
1. The Hauppauge Capture software is giving you some proprietary video codec under the description of H.264
2. The Hauppauge Capture is recording with a variable rather than a constant frame rate.
We can rule in or out "2" by downloading and installing the free video audio properties readout program named MediaInfo.
If you see 3 frames rates in the video properties Tree View, then the video was recorded with a variable frame rate. Premiere Elements does not do well with this type of frame rate. The symptoms range from audio out of sync to not being able to import the video at all.
Just be careful with your choices in downloading and installing that MediaInfo since it is noted for traveling with unwanted baggage.