5 Replies Latest reply on Apr 24, 2017 2:45 PM by francois6546

    ADE 4.5 on Windows 10 no longer starts up but crashes with Unhandled Exception

    mgseaborn

      Adobe Digital Edition was working and now it's not.

       

      I've removed and re-installed but it fails to start-up and the Windows 10 Event Log

      shows the event details below.  How do I resolve this issue?,

       

      Log Name:      Application

      Source:        Application Error

      Date:          11/8/2015 10:24:09 AM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:      PilgrimsPromise

      Description:

      Faulting application name: DigitalEditions.exe, version: 4.5.0.0, time stamp: 0x5604fcbb

      Faulting module name: KERNELBASE.dll, version: 10.0.10240.16384, time stamp: 0x559f3b2a

      Exception code: 0xe0434352

      Fault offset: 0x000b3e28

      Faulting process id: 0x1840

      Faulting application start time: 0x01d11a41e5091759

      Faulting application path: C:\Program Files (x86)\Adobe\Adobe Digital Editions 4.5\DigitalEditions.exe

      Faulting module path: C:\WINDOWS\SYSTEM32\KERNELBASE.dll

      Report Id: b9594742-e5f7-4819-a12a-7f52377f2c24

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2015-11-08T16:24:09.000000000Z" />

          <EventRecordID>17276</EventRecordID>

          <Channel>Application</Channel>

          <Computer>PilgrimsPromise</Computer>

          <Security />

        </System>

        <EventData>

          <Data>DigitalEditions.exe</Data>

          <Data>4.5.0.0</Data>

          <Data>5604fcbb</Data>

          <Data>KERNELBASE.dll</Data>

          <Data>10.0.10240.16384</Data>

          <Data>559f3b2a</Data>

          <Data>e0434352</Data>

          <Data>000b3e28</Data>

          <Data>1840</Data>

          <Data>01d11a41e5091759</Data>

          <Data>C:\Program Files (x86)\Adobe\Adobe Digital Editions 4.5\DigitalEditions.exe</Data>

          <Data>C:\WINDOWS\SYSTEM32\KERNELBASE.dll</Data>

          <Data>b9594742-e5f7-4819-a12a-7f52377f2c24</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>