2 Replies Latest reply on Nov 9, 2015 6:20 AM by bradm32280868

    Lightroom CC Will Not Import From External Media or Drives

    bradm32280868

      Hi,

       

      Running Lightroom CC on OS X 10.10.5, and have also run into a problem (which I have seen others to have similar issues) where Lightroom 'refuses' to Import any photo files from an External SD Card or drive of any sort

       

      I can go through the "Import Photos and Video..." menu, select the Photos and Destination, but once I click "Import X Photos", I am left with a blank screen with the text "Importing Photos..." forever.  No photos appear, nothing imports. Zilch.   I can't manually cancel the Import at this point either -- Lightroom thinks the operation is in progress, but it isn't.

       

      Note however, if I manually move the files using OS X FInder to my Desktop (as an example), Lightroom can successfully Import them from there!  So this is limited to any external devices for my case... A huge pain in the butt to have to manually move files, to then have Lightroom import and move them again. 

       

      I've attempted to repair permissions (all okay), deselected GPU options etc, to no avail.  

       

      Has there been any successfull soluitions to this issue?

       

      Thanks,

      Brad

       

       

      Below is my system info:

      Lightroom version: CC 2015.2.1 [ 1046594 ]

      License: Creative Cloud

      Operating system: Mac OS 10

      Version: 10.10 [5]

      Application architecture: x64

      Logical processor count: 4

      Processor speed: 3.0 GHz

      Built-in memory: 16,384.0 MB

      Real memory available to Lightroom: 16,384.0 MB

      Real memory used by Lightroom: 768.2 MB (4.6%)

      Virtual memory used by Lightroom: 1,584.1 MB

      Memory cache size: 958.3 MB

      Maximum thread count used by Camera Raw: 4

      Camera Raw SIMD optimization: SSE2,AVX,AVX2

      Displays: 1) 1920x1200

       

       

      Graphics Processor Info:

      Intel Iris OpenGL Engine

       

       

      Check OpenGL support: Passed

      Vendor: Intel Inc.

      Version: 4.1 INTEL-10.6.33

      Renderer: Intel Iris OpenGL Engine

      LanguageVersion: 4.10

       

       

       

       

      Application folder: /Applications/Adobe Lightroom

      Library Path: /Users/brad/Pictures/Lightroom/TestLR3-Cat/TestLR3-Cat-2-2.lrcat

      Settings Folder: /Users/Brad/Library/Application Support/Adobe/Lightroom

       

       

      Installed Plugins:

      1) Aperture/iPhoto Importer Plug-in

      2) Facebook

      3) Flickr

      4) Flickr

      5) iPhoto

      6) LR/Enfuse

       

       

      Config.lua flags: None

       

       

      AudioDeviceIOBlockSize: 512

      AudioDeviceName: Built-in Output

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: LR5x102

      CoreImage: true

      GL_ACCUM_ALPHA_BITS: 0

      GL_ACCUM_BLUE_BITS: 0

      GL_ACCUM_GREEN_BITS: 0

      GL_ACCUM_RED_BITS: 0

      GL_ALPHA_BITS: 8

      GL_BLUE_BITS: 8

      GL_DEPTH_BITS: 24

      GL_GREEN_BITS: 8

      GL_MAX_3D_TEXTURE_SIZE: 2048

      GL_MAX_TEXTURE_SIZE: 16384

      GL_MAX_TEXTURE_UNITS: 8

      GL_MAX_VIEWPORT_DIMS: 16384,16384

      GL_RED_BITS: 8

      GL_RENDERER: Intel Iris OpenGL Engine

      GL_SHADING_LANGUAGE_VERSION: 1.20

      GL_STENCIL_BITS: 8

      GL_VENDOR: Intel Inc.

      GL_VERSION: 2.1 INTEL-10.6.33

      GL_EXTENSIONS: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_multisample_blit_scaled GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil