Which version of Lightroom are you using ?
Name the Presets you are trying to install.
Every time I go to file, preferences, the program is "unresponsive" and shuts down.
If using Lightroom 6/CC
Disable use of Graphics Processor in Lightroom manually
Refer solution to thread Re: Lightroom CC freezes when on Develop mode
If that does not fix it please refer Lightroom crashes when opening Preferences | Windows
Let us know if that helps