4 Replies Latest reply on Dec 17, 2016 6:52 PM by ryanc65771556

    Getting the error message: After Effects can't continue: unexpected failure during startup. (OSX El Capitan 10.11.1)

    SamTarpey Level 1

      Getting the error message: "After Effects can't continue: unexpected failure during startup." I've paid for CC and am using a relatively new Mac so why is this happening?

      I'm using OSX El Capitan 10.11.1, looking other threads the only workaround is to create a new user on the OS and run it through that, is anyone aware of another way to open it?


      Computer: Macbook Pro 2015 15"

        • 1. Re: Getting the error message: After Effects can't continue: unexpected failure during startup. (OSX El Capitan 10.11.1)
          Brucgovn Adobe Community Professional

          Reset Preferences to default.  [ Trash After Effects Preferences files ]

           

          Provide full permissions to Preferences folder under ~/library.

          1) Right click on Finder icon and  select "Go-To" Folder option.
          2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

          ~/library

          It will open User Library,  inside it locate folder named Preferences.

          .

          Right click on Preferences.folder and select "GetInfo" option.

          Expand the Sharing & Permissions section.

          Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

          Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

          Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

          Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

           

          Open Preferences folder and trash After Effects preference files.

           

           

          Also Provide full permissions to both Adobe folders under both User and System Libraries .

           

          Step 1 :

           

          1) Right click on Finder icon and  select "Go-To" Folder option.
          2) You will get a text box, type-in below command and then hit 'Return' key.( Do not miss ~ symbol)

          ~/library

          3)Then navigate to Application Support>Adobe

          .

          Right click on Adobe folder and select "GetInfo" option.

          Expand the Sharing & Permissions section.

          Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

          Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

          Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

          Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

           

          Step 2:

          1) Right click on Finder icon and  select "Go-To" Folder option.
          2) You will get a text box, type-in below command and then hit 'Return' key.

          /library

          3)Then navigate to Application Support>Adobe

          .

          Right click on Adobe folder and select "GetInfo" option.

          Expand the Sharing & Permissions section.

          Click the lock icon in the lower-right corner. Enter your administrator user name and password when prompted, and then click OK.

          Please click on '+' symbol , it will open list of user accounts. Add Currently logged in user name and Administrator option,

          Then provide "Read & Write" permission to Currently logged in user name and Administrator option,.

          Click the Gear icon, and select Apply to Enclosed Item. Close the Get Info dialog box.

          ------------------------------------------------------------------------------------------ ----------------------------------------------------------------------------------------- - -----------

           

          Additional step :

          Then run Disk Utility and repair Disk permissions once  and repair disk permissions .

           

          Then launch After Effects CC app and check.

          • 2. Re: Getting the error message: After Effects can't continue: unexpected failure during startup. (OSX El Capitan 10.11.1)
            SamTarpey Level 1

            Just tried this, followed all the steps but unfortunately I'm still getting the same error message. Thanks for the help though!

            • 4. Re: Getting the error message: After Effects can't continue: unexpected failure during startup. (OSX El Capitan 10.11.1)
              ryanc65771556

              If you right click on the Finder Icon and select "Go to Folder" a box comes up.  Click "RETURN" on the keyboard to open up the User Library or Just click OK in the window (The window should show this    ~/Library). 

               

              Scroll down to the "Preference" Folder. 

              Click the "ADOBE" Folder. 

              Click on "AFTER EFFECTS" Folder and right click on the latest version of After Effects installed and click "Get Info" 

              Click in the bottom right corner the padlock icon. 

              Enter your admin password. 

              Under "Sharing & Permissions on the bottom of the info window (from when you right clicked the latest version folder) there will be "Priviledge" you can alter.  Change all the options to "READ & WRITE" and then click the padlock icon to lock the changes and now open up After Effects.

               

              This worked for me. Hope this helps.