6 Replies Latest reply on Nov 10, 2015 6:50 AM by A.T. Romano

    Adobe Premiere Elements 10

    anunez1979

      I have a lab of computers using adobe premiere elements 10 and all the student accounts keep getting error messages and the program crashes whenever they add video to the timeline. It works fine when an admin is logged in. I have tried a fresh download from our license site. Still nothing

        • 1. Re: Adobe Premiere Elements 10
          Steve Grisetti Adobe Community Professional

          Does each computer have its own installation of Premiere Elements or are you sharing copies over your network?

           

          What operating system are you running? Have also ensured every computer has the latest version of Quicktime, per the program's requirements?

           

          Premiere Elements 10 is a relatively old program. It's also rather limited when it comes to the types of media it can edit. (It can edit pretty much miniDV, HDV and AVCHD but doesn't handle MP4s and video from non-camcorder sources, like smartphones, well.) What model of camcorder is your video coming from?

           

          Also, in version 10, the user MUST manually set up each project to match the specs of the video he or she is editing. Since version 11, the program will automatically set up your projects based on the media used in them.

          • 2. Re: Adobe Premiere Elements 10
            anunez1979 Level 1

            It seems like the issue is user based. When an administrator is logged in they have no error messages. When a student user is logged in they get errors and crashing. This is installed on windows 7 x64 enterprise. I have the right quicktime for PE10. The students have old projects that they are working on and again they work as an admin to the machine, just not as a student user.

            • 3. Re: Adobe Premiere Elements 10
              A.T. Romano Level 7

              anunez1979

               

              What video card/graphics card are these computers with Premiere Elements 10 using?

               

              What type of an issue is this....all of a sudden all these computers started giving error messages when importing video audio? What is the exact wording of the error message and did each computer get the same messages? Any IT person who can check out network permissions?

               

              Often the must manually set the project preset of Premiere Elements 10 is a benefit rather than a liability. Premiere Elements 11, 12/12.1, 13/13.1, and 14 are designed to have the project automatically set the project preset based on its analysis of the properties of the first file dragged to the Timeline. If it cannot do that, it does not give the closest match, rather it gives you its default 1080i. (In 10, the default is DV Standard.)

               

              ATR

               

              Add On...what is the version of QuickTime 7 - 7.7.8 or something else?

              • 4. Re: Adobe Premiere Elements 10
                anunez1979 Level 1

                again, admin's logged into the machine have no problem. It's a student user based issue. The crashing happens when a student takes video and puts it on the timeline then the error comes up "adobe needs to shut down this program". We have quick time 7 running on each machine.

                • 5. Re: Adobe Premiere Elements 10
                  Steve Grisetti Adobe Community Professional

                  It would be very helpful if you could answer the questions we're asking. We can't give specific help without specific knowledge.

                  • 6. Re: Adobe Premiere Elements 10
                    A.T. Romano Level 7

                    anunez1979

                     

                    Thank you for the follow up. While pending further replies to specific questions, please let us know the following which are really "just in case" type questions

                    1. When your computers are being run from user account with administrative privileges, what projects are opened - new projects or the old projects that the students are working on?

                    2. Can a student logged in your routine way create a new project and not run into this problem of crashes when the video it dragged to the Timeline?

                    3. In your lab of computers with your routine for student use, have any of your students ever been able to add video to the Timeline without the program crashing? If so, what is different then versus now in your computer environments?

                    4. Have you consulted with an IT specialist about network and other permissions? Ignore this question if you are the IT specialist.

                     

                    Please consider and supply more information.

                     

                    Thank you.

                     

                    ATR

                     

                    Add On....what video card/graphics card?