4 Replies Latest reply on Nov 10, 2015 6:32 PM by Mohit Goyal

    AppHangB1

    campbells70707251

      Yep getting this error AppHangB1 on Adobe 6.1 just downloaded today.

       

      Light room 5 never had this .

       

      Why has adobe nit fixed this crap ??

       

      Highly annoying , get through 1 raw photo and BANG freeze and apphangb1.

       

      Its totally crap

       

      Fix it adobe.

        • 1. Re: AppHangB1
          Mohit Goyal Adobe Employee (Admin)

          Hi campbells,

           

          Please let us know few things.

           

          Operating System version

          Adobe Lightroom Version

           

          Have you tried disabling the GPU on you machine and then tried it.

           

          Regards,

          ~Mohit

          • 2. Re: AppHangB1
            campbells70707251 Level 1

            Description:

              A problem caused this program to stop interacting with Windows.

             

            Problem signature:

              Problem Event Name:    AppHangB1

              Application Name:    lightroom.exe

              Application Version:    6.2.1.10

              Application Timestamp:    561477b9

              Hang Signature:    338d

              Hang Type:    0

              OS Version:    6.1.7601.2.1.0.768.3

              Locale ID:    3081

              Additional Hang Signature 1:    338d326b3cea2d67543dd51e6ef696a6

              Additional Hang Signature 2:    aa26

              Additional Hang Signature 3:    aa26ef2583f263628607b11ea51a9fde

              Additional Hang Signature 4:    338d

              Additional Hang Signature 5:    338d326b3cea2d67543dd51e6ef696a6

              Additional Hang Signature 6:    aa26

              Additional Hang Signature 7:    aa26ef2583f263628607b11ea51a9fde

             

            Ok it seems to crash after cropping and realigning the picture

             

            System info

            Lightroom version: 6.2.1 [ 1046594 ]

            License: Perpetual

            Operating system: Windows 7

            Version: 6.1

            Application architecture: x64

            System architecture: x64

            Logical processor count: 4

            Processor speed: 3.3 GHz

            Built-in memory: 8129.7 MB

            Real memory available to Lightroom: 8129.7 MB

            Real memory used by Lightroom: 657.6 MB (8.0%)

            Virtual memory used by Lightroom: 635.6 MB

            Memory cache size: 318.4 MB

            Maximum thread count used by Camera Raw: 4

            Camera Raw SIMD optimization: SSE2,AVX,AVX2

            System DPI setting: 96 DPI

            Desktop composition enabled: Yes

            Displays: 1) 1920x1080

            Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

             

            Graphics Processor Info:

            AMD Radeon R9 200 Series

             

            Check OpenGL support: Passed

            Vendor: ATI Technologies Inc.

            Version: 3.3.13399 Core Profile Context 15.200.1062.0

            Renderer: AMD Radeon R9 200 Series

            LanguageVersion: 4.40

            • 3. Re: AppHangB1
              campbells70707251 Level 1

              Hi

              It freezes if I crop or   adjust the angle. No exceptions.

               

              As I crop heaps of   action photos I'm going to have to roll back to Adobe 5 to achieve this as  6 is unusable in its current state.

               

              Seriously  Adobe 6 is a total heap. I just paid 180 bucks for this and I expect it  to work !!!!!! . Now you guys have rewritten 6 to fit in gimmicky mobile  junk. Word to Adobe - no one uses mobiles to  edit  photo.

               

              Im deleting 6. I'll just have to convert all my D750 photos to tiffs.

               

              How to do get a refund ??

               

              UPDATE

               

              got my refund .

               

              Maybe I'll come back after apphangb1 is fixed when cropping photos.

              • 4. Re: AppHangB1
                Mohit Goyal Adobe Employee (Admin)

                Hi campbells,

                 

                Apologized for the inconvenience caused to you, now if in case you would like o use it again may as trial version.

                 

                You can uncheck the Graphics Processor from the Lightroom Preferences and it should work fine.

                 

                Steps:

                 

                Go to Lightroom Preference

                Click on Performance tab

                Uncheck the Graphics Processor

                Restart Lightroom

                 

                 

                Let us know if that helps if in case you use it again.

                 

                Regards,

                ~Mohit