1 Reply Latest reply on Nov 10, 2015 9:43 AM by John T Smith

User unable to run Creative Cloud on machine's with a Device License.

StephenNSC Nov 10, 2015 9:37 AM

Morning,

We currently have a lab of 21 PC's with Creative Cloud deployed via Device Licensing. Until now the software has been working great, but we now have a student and an instructor that cannot run the Creative Cloud software from any of the 21 deployed machines. Other students are able to login and run the software just fine. The licensing looks correct within the Admin Console. Has anyone else had this issue?

1. Re: User unable to run Creative Cloud on machine's with a Device License.

John T Smith Nov 10, 2015 9:43 AM (in response to StephenNSC)

If it is only 2 people out of (how many?) some number of other people, that sounds like a computer account problem, not a problem with the program install

If Windows, you might search Microsoft – Official Home Page to find article(s) on corrupt admin and/or user accounts
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