I am working on the biography of an older musician friend. This morning, when I went to open the program (Premiere elements 13) I got the box and clicked on "existing projects and then, instead of a drop down menu of my existing projects there was only the word "opening..." and a rotating circle that I took to indicate something was loading. After a few minutes and no list, I clicked on that anyway and it just opens the program. No files, just completely blank as though I were starting a brand new project. I would like to know how to get all my work back. I have tried re-opening the program and disconnecting and re-connecting the hard drive with the videos on it. I have tried re-starting the computer.
Nothing about my computer has changed (to the best of my knowledge) since I used it yesterday, so most of the troubleshooting tips were not applicable.
I did notice that the start up box is now advertising for elements 14 and that is new. If that is the problem, I would like permission to smack someone who works for adobe upside the head with a fish.(I joke, I kid, I would never abuse a fish like that. ) But really, every time I have had a question about this program or how to do something or other with this program and have tried to find the answer through the adobe site, it has been like pulling teeth. I'm sick of it. I don't know if that is purposeful or if I just don't think the same way the programmers who wrote the code think(because you just can't get to a person to ask), but it has not been intuitive for me.
It also took me several tries over several hours, as I went about my day, to get adobe to recognize my sign in to even get to this screen. And now this, this is the only option I get for help with troubleshooting? Share my problems with the world instead of just being able to ask a person and get an answer? Post it on the forums for the world to see? "Hey everybody! I may be too stupid to get this program, which has been advertised as easy as pie, to work for me, because I'm a doofus!" I prefer to keep my troubles to myself, not advertise them. While I recognize the value of having a community of users to help each other, I am a fairly private person and I would prefer to be able to call and ask and have it answered. In addition, having a window pop up to ask me to answer a survey on whether or not the forum has been an effective tool for whatever I came to the site for today, is guaranteed to get bad feedback because I'm not to keen on being asked to predict the future when I am grouchy about the possibility of having lost all my work.I am thoroughly frustrated.
I mean, come on Adobe ! This man is 98 years old, I have never made a biography before. The family asked me to do it because I had made videos of our children's college recitals. I have well over ten hours of video and still more of audio to edit. I have been working on it and revising things for months already - mostly because I feel so incompetent about it as a rank beginner both to editing and premiere elements and now - just when I had finally thought I was getting a handle on things - it seems to be gone and I may have to start all over. I was kind of hoping to get it done so he could see it before he died.This was the reason I got this program in the first place. And if it is gone, why would I start over with this program? Why wouldn't I just delete this and get something that doesn't eat my work or frustrate me every time I have a question?
Just in order to end on a positive note, I find that your lightroom is a wonderful program.