13 Replies Latest reply on Nov 17, 2015 6:52 AM by whsprague

    failed to export jpg after upgrade to 6.2.1

    henryy5202715 Level 1

      After updated to 6.2.1, I have trouble to export jpg files.  here is my system info:

       

      Lightroom version: 6.2.1 [ 1046594 ]

      License: Perpetual

      Operating system: Windows 8.1

      Version: 6.3

      Application architecture: x64

      System architecture: x64

      Logical processor count: 6

      Processor speed: 2.5 GHz

      Built-in memory: 8183.8 MB

      Real memory available to Lightroom: 8183.8 MB

      Real memory used by Lightroom: 2519.5 MB (30.7%)

      Virtual memory used by Lightroom: 3003.7 MB

      Memory cache size: 1408.1 MB

      Maximum thread count used by Camera Raw: 6

      Camera Raw SIMD optimization: SSE2

      System DPI setting: 120 DPI

      Desktop composition enabled: Yes

      Displays: 1) 1920x1080, 2) 1280x1024

      Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

       

       

      Graphics Processor Info:

      AMD Radeon HD 5570

       

       

      Check OpenGL support: Passed

      Vendor: ATI Technologies Inc.

      Version: 3.3.13399 Core Profile Context 15.201.1151.1007

      Renderer: AMD Radeon HD 5570

      LanguageVersion: 4.40

       

       

       

       

      Application folder: C:\Program Files\Adobe\Adobe Lightroom

      Library Path: F:\Pictures\Lightroom\Merged\Merged-2.lrcat

      Settings Folder: C:\Users\Henry\AppData\Roaming\Adobe\Lightroom

       

       

      Installed Plugins:

      1) Canon Tether Plugin

      2) ColorChecker Passport

      3) Export to Photomatix Pro

      4) Facebook

      5) Flickr

      6) Leica Tether Plugin

      7) Nikon Tether Plugin

       

       

      Config.lua flags: None

       

       

      Adapter #1: Vendor : 1002

        Device : 68d9

        Subsystem : 6872103c

        Revision : 0

        Video Memory : 1010

      Adapter #2: Vendor : 1414

        Device : 8c

        Subsystem : 0

        Revision : 0

        Video Memory : 0

      AudioDeviceIOBlockSize: 1024

      AudioDeviceName: AMD HDMI Output (AMD High Definition Audio Device)

      AudioDeviceNumberOfChannels: 2

      AudioDeviceSampleRate: 44100

      Build: Uninitialized

      Direct2DEnabled: false

      GPUDevice: not available

      OGLEnabled: true

       

      I am stuck.  Please help.

       

      Thanks,

       

      Henry