1 Reply Latest reply on Nov 11, 2015 10:07 AM by A.T. Romano

    how do I migrate premier elements 11 to new computer

    lm76644583

      I have the serial number and downloaded the files but it doesn't like my serial number. Please let me know where I went wrong.

       

      thanks

        • 1. Re: how do I migrate premier elements 11 to new computer
          A.T. Romano Level 7

          lm

           

          To what computer operating system are you trying to install Premiere Elements 11? Are these Windows installation files going from and to a Windows operating system?

           

          Is the purchased serial number from an online download or from label on installation disc?

           

          What specific error message is associated with the problem involving the installation not accepting your purchased serial number?

           

          Have you confirmed the serial number with your account at Adobe (My Products)?

           

          ATR