3 Replies Latest reply on Nov 11, 2015 2:15 PM by Saif.Smeirat

    Creative Cloud membership went to trial status but I am still paying the monthly fee?

    mattheww54468208

      Hi there everyone!

       

      My name is Matthew and I have a question on behalf of my girlfriends Adobe account. She has purchased an educational

      CC membership and is paying the monthly fee for it. Now when she tries to use/install any of the CC programs on her laptop the status of the

      membership goes to trial.

       

      Now my question is, what can I do to fix this for her and if I can't do anything can someone at Adobe fix this issue?

       

      Kind regards,

      Matthew Wilson