1 Reply Latest reply on Nov 12, 2015 10:41 AM by m_vargas

    Macromed Flash NPSWF32_19_0_0_245.dll:1224 could not be installed?

    eileend84417711

      cannot install flash player.

      this is part of the message. i don't know where to find 'backward slash' on keyboard.

       

      C: Windows system 32 Macromed Flash NPSWF32_19_0_0_245.dll:1224 could not be installed

        • 1. Re: Macromed Flash NPSWF32_19_0_0_245.dll:1224 could not be installed?
          m_vargas Adobe Employee

          Hi eileend84417711,

           

          What OS version do you have?

           

          Do you have anti-virus software enabled?  If so, what is it and which version?

          Try disabling the anti-virus software and running the installer again.


          If the error continues, please provide the FlashInstall.log file saved at C:\Windows\System32\Macromed\Flash.  If this is a 64-bit OS, also provide the FlashInstall.log file saved at C:\Windows\SysWOW64\Macromed\Flash.  The files will be fairly large, as such you can upload them to cloud.acrobat.com using the instructions at The specified item was not found., or some other file sharing site.  Provide the URL to the uploaded files in your reply.

           

          --

          Maria