3 Replies Latest reply on Nov 12, 2015 2:34 AM by Geoff the kiwi

    Adobe Support fixed my Lightroom yesterday and I have lost thousands of files!

    Kiwimac99

      Yesterday I had to contact support because LR kept crashing instantly when I tried to open it.

       

      This was fixed - they had to take remote access. It turned out to be something to do with old cache files. As part of the process they removed LR and re-installed it.

       

      It looked fine until I went in today to do some work and found that thousands of images I put in there a few weeks ago after returning from Burma have completely vanished!! I am having kittens as I need some of the images for a marketing promo.

       

      Can anyone tell me why they have gone and where they are likely to be? The entire folder relating to that is simply 'gone'.