I have a subscription which allows me to convert pdfs to word files.
When I try to convert my pdf, nothing happens and I am taken to the website and asked to begin a payment plan to be able to do this. I am registered until the end of this month on a payment plan.
Any thoughts? Money back?
If you're using Adobe Acrobat Reader to convert this file in conjunction with a subscription to Document Cloud PDF services, please make sure you're signed into Acrobat Reader with the Adobe ID you used to purchase the subscription. If you don't "plug in" the subscription to Reader, the software won't know that it's allowed to convert the file for you. Use the "Sign In" link in the upper right corner of the window.
Alternatively, you can login to Document Cloud in any web browser at https://cloud.acrobat.com and then select "Export PDF".
Let me know if neither of those methods works for you and we'll try something else.