1 Reply Latest reply on Nov 12, 2015 2:07 PM by A.T. Romano

    PRE14: Disc status shows "invalid disc name"

    Oaklane

      Try to burn a Blu ray in PRE-14 (under Windows 10). Everytime status shows "invalid disc name".

      BD-burner (LG) has worked well using PRE-11. I have updated the driver of my BD-burner. Status in PRE-14 stays "invalid disc name".

      Does anyone know how to solve this problem?

        • 1. Re: PRE14: Disc status shows "invalid disc name"
          A.T. Romano Level 7

          Oaklane

           

          "Invalid Disc Name" has been reported from time to time in several versions of Premiere Elements. It is not a Premiere Elements 14 specific issue.

           

          Essentially all the cases that I have seen reported go unsolved. But, problems with the same symptoms can (often do) have different causes. So, let us go through the typical drill.

           

          1. If you video card/graphics card is not Intel HD Graphics 2000 and newer, then please disable the preference that reads

          "Use Hardware Acceleration (works on Intel HD Graphics 2000 and newer)". See Edit Menu/Preferences/General. Any effect on the burn to setup?

           

          2. Do you have QuickTIme 7.7.6 installed on your Windows 10 64 bit computer?

          QuickTime 7.7.6 for Windows

          and are you running the programs as administrator (from user account with administrative privileges)?

           

          3. Even though you cannot get Expert & Share/Disc/Blu-ray with Type = Disc to show Status = Ready, can you do that if the Type = ISO (25 GB) or ISO (50 GB)?

           

          4. Have you gone through changing the Disc Name to various formats?

           

          5. Have you attempted to do uninstall/free ccleaner run through (regular & registry)

          and then reinstall with antivirus and firewalls disabled?

           

          6. Have you tried deleting the Adobe Premiere Elements Prefs file?

          Local Disk C

          Users

          Owner

          AppData

          Roaming

          Adobe

          Premiere Elements

          14.0

          and in the 14.0 Folder is the Adobe Premiere Elements Prefs file that you delete. If that does not work, then delete the whole 14.0 Folder in which the Adobe Premiere Elements Prefs file exists.

           

          Please consider, supply more details, and then we can decide what next for troubleshooting strategy.

           

          Thank you.

           

          ATR