Wie kan me helpen met verwijderen van autorisatie van de computer (ADE)

[inekev97059573]

Ik kan mijn autorisaties niet verwijderen van de computer; computer zegt steeds probeer het later opnieuw, maar ik probeer het al dagen; ik kan ADE ook niet koppelen aan mijn e-reader op deze manier, het lijkt of de autorisaties niet goed zijn, heb al nieuw password, maar krijg de autorisatie er niet af

[Nanaky]

Do you used Windows or Macintosh?

[inekev97059573]

I use Mac. Password is correct.

[Nanaky]

1. quit Adobe Digital Editions.
2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
   If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
3. Open Adobe Digital Editions and reauthorize.

[inekev97059573]

Hi, thanks for your answer. I think really that this is the solving of the problem. But I have no experience in searching for hidden files. I tried many options, but I can't find it. I use u MacBookPro, operating sytem El Capitan. Can you show me the steps to follow? Thanks in advantance

[Nanaky]

Have you try the steps under this Link: Access hidden user library files | Mac OS 10.7 and later?

[inekev97059573]

yes, I tried, but I still can't find the hidden library files. Sorry. Maybe it is better to contact a computer-shop for helping me with this. For so far, thanks for your answer, I really think the solution is delete the activation.dat file, but I can't do that myself.

[Nanaky]

When you write with which point you has a problem i can try to help. On which step of Access hidden user library files | Mac OS 10.7 and later do you not found the right point.

[inekev97059573]

the first step .... In the finder, choose Go ..... Go to the Folder 

Can you take over my computer? I've heard Adobe can take over someone's computer .... I also started a chat, but it's busy

[Nanaky]

When you have start the Finder you have on top of the screen a meno. Its start with Finder, File and so one. One of the Point is Go and under this you found go to the folder. 😄

[inekev97059573]

O there! sorry,but I've found it. But now the following steps? To which folder have I to go?

[inekev97059573]

I found the file!! Thanks!!!!!

[inekev97059573]

Sorry I didn't understand how to find Go in Finder, but I looked on the wrong place. But I've found the file and I have deleted it. Thanks a lot for your patience and your help!

[inekev97059573]

I have now authorized ADE again and that was succesfully. The first book is now downloaded and I can read it. I'm very happy!

[Nanaky]

Your are Welcome.

[hannyw66191173]

Werkte perfect. Dank!

1. quit Adobe Digital Editions.
2. Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.
   If you are using 10.7, see Access hidden library files | Mac OS 10.7 and later.
3. Open Adobe Digital Editions and reauthorize.

[Marjory15]

ik ben er ook al dagen mee bezig. ze willen gewoon niet dat je het verwijderd

[chrissyv81497711]

Iemand hier ervaring mee met Windows?