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Hi Sarah and welcome to our community
Believe it or not, I may actually know how to solve this one.
I think the key is to define a default window in the default project for that RoboEngine. So open the project, expand the Windows pseudo folder, right click and create a new window, then configure it as the default. RE-Generate and RE-Publish. Then see if your fancy schmancy skin decides to show itself.
Thanks, but alas this did not work. I tried creating an entirely new window and setting it as the default. But my oh-so-beautiful skin still does not display. Also, the exact same projects work perfectly on other servers. I'm really tearing my hair out here. (No hair, no skin...).
Any more ideas?
Have your IT people messed with permissions on that server, and therefore none of your changes are showing up?
Have you tried stripping the target folder of all files and then re-publishing?
My IT people are convinced that this is not a permissions problem. All my changes do show up, except the skin. And the skin files are there - you can see the skin if you bypass the RoboEngine and access the site directly via IIS.
We have completely cleared out IIS and all the RoboEngines, then re-published - no joy.
I just converted RoboInfo Pro 5.0 with RoboEngine 4.0 to RoboHelp HTML v7 and I am using Webhelp Pro to publish. I have been using the XP_Gov skin since 2004. I am having the same problem you had with the skin defaulting to the Default skin but any text changes are being made. Did you resolve your skin problem with the Roboengine, and if so how?
This may be worth trying. Edit the project that was added to the server first. Change the skin and publish. Then change the skin back to what you want and publish again.
I recall back when RoboHelp Enterprise was introduced, that there were issues with getting the skin to show. As I recall, one had to set the default window in the main project, then it would show. So I'm thinking this may be worth a shot.
Let us know if this works! Rick :)