I bought LR3 when it first came out, and then updated to 6 a while ago. It hasn't worked for a single day since being bought and I have contacted Adobe SEVERAL TIMES, with no help. HOURS OF MY TIME BEING WASTED. I installed LR6 and at first it won't open at all, contacted' Adobe no one could figure it out, uninstaled and deleted everything on my own to try and get it working. after reinstaling everything LR6 opens and says "Hello! thank you for choosing Abode Lghtoom" and all that. I click on and then I sit, and sit, and sit, and it never does anything else. It stays on the loading screen. Forever.
On a side note, I'm VERY annoyed I can not speak to someone over the phone like I used to be able to. Adobe, get your act together and actually have support for people. This is why people illegally download your product because who wants to pay when it doesn't even work!
Since this is a user-to-user forum, we really can't help in any way with Adobe's support policies.
Now, if you'd actually describe your problem, in detail, we very often do have answers. (But leave the anger out, please)
I described my problem above. Please actually read before commenting.
I totally understand your anger and frustration at paying good money and wasting time on something that doesn't work.
But, with the type of post above, you're doing yourself no favours!
If you post your OS and machine spec someone may be able to help.