2 Replies Latest reply on Nov 15, 2015 4:29 AM by jollyredgiant

    Upgraded from LR4 to Lr6, application found serial number but not a qualifying product was not found, can you help me complete installation of lr6?


      Purchased upgrade from Adobe from LR4 to LR6.  When installing the LR6 software, the installer recognizes the LR4 serial number but cannot find an application on the computer.  To continue the installation process, I must provide the serial number to LR 4.  Where can I find the LR 4 serial number.  When purchasing the software, Adobe was able to display the LR4 serial number in order to process the upgrade purchase.  Here is the screenshot of the display.  Where can I find the LR4 serial number so I can continue installing LR6?