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The vendor Account you entered is not associated with the item you are trying to open. Please try again.

New Here ,
Nov 15, 2015 Nov 15, 2015

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I'm trying to insert a borrowed ebook on my Kobo, I've never had this problem with it before.  It was a breeze but now I'm getting this error message!!!

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LEGEND ,
Nov 15, 2015 Nov 15, 2015

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Has you the Device authorize with the right Adobe ID?

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New Here ,
Nov 16, 2015 Nov 16, 2015

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‌yes

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LEGEND ,
Nov 16, 2015 Nov 16, 2015

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Can you open the eBook on Digital Edition?

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New Here ,
Nov 16, 2015 Nov 16, 2015

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‌No, when I try to open it it asks me for my Adobe ID and password and that's when I get the error message.

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LEGEND ,
Nov 16, 2015 Nov 16, 2015

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Has you try to open the eBook befor you authorize Digital Edition?

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New Here ,
Nov 16, 2015 Nov 16, 2015

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‌Yes and I could open it but couldn't transfert to my Kobo I had an error message saying EC_COPY_NOT_AUTHORIZED so I made some changes but now I get the vendor error... 

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LEGEND ,
Nov 16, 2015 Nov 16, 2015

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Its linked with the empty Authoriation. Ask your Seller for a new Download so that you can linked it with the right Adobe ID.

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New Here ,
Nov 16, 2015 Nov 16, 2015

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‌I don't have a seller it was a free download from my library

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LEGEND ,
Nov 16, 2015 Nov 16, 2015

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Then you must return the eBook and new hire.

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New Here ,
Nov 16, 2015 Nov 16, 2015

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‌WHat do you mean by new hire?

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LEGEND ,
Nov 16, 2015 Nov 16, 2015

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New borrow the book. Sorry for my bad English but from Germany. ^^

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New Here ,
Nov 16, 2015 Nov 16, 2015

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‌OK so I need to reborrow the book? Hey it's ok at least you're trying.

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LEGEND ,
Nov 16, 2015 Nov 16, 2015

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Yes try it. Good Luck.

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New Here ,
Nov 16, 2015 Nov 16, 2015

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‌THanks!

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LEGEND ,
Nov 16, 2015 Nov 16, 2015

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Hat is work?

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New Here ,
Nov 16, 2015 Nov 16, 2015

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‌I cannot return it so I have contacted the library.  Will let you know.

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