12 Replies Latest reply on Nov 19, 2015 7:17 AM by Sheena Kaul

    Subscription does not work.

    юрийи56546024 Level 1

      Hi all,

      I bought the subscription for photographers. I payed the bill and received an SMS and email that payment was successful.

      But I can not download Lightroom and Photoshop by subscription. Creative Cloud offers me to buy this soft. I guess something is wrong.

      I have downloaded Lightroom and it is a trial version for 30 days using.

      Maybe there is propagation delay because I did it yesterday evening and transaction was not accept yet.

      I have already wrote to Russia support. But these guys ignored me and forwarded me only a message with links from this forum. But proposal from this forum is unsuccessful.

      Can anyone help me with this problem?

      P.S. Sorry for bad language.