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Does your Cloud subscription properly show on your account page?
If you have more than one email, are you sure you are using the correct Adobe ID?
https://www.adobe.com/account.html for subscriptions on your Adobe page
Some general information for a Cloud subscription
Cloud programs do not use serial numbers... you log in to your paid Cloud account to download & install & activate... you MAY need to log out of the Cloud and restart your computer and log back in to the Cloud for things to work
Log out of your Cloud account... Restart your computer... Log in to your paid Cloud account
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
It is all your notes do not work.
Also I can not cancel this subscription because Russia support ignore all their clients.
I checked your account details and your Adobe CC photography plan is active.
Did you try the host file fix in the link: Solutions to sign-in, activation, and connection errors with Creative Cloud and Creative Suite applications
Let us know if that helps!
Hi, my hosts file does not have *adobe* substring. So, I can not fix it as you suggest.
I know that my plan is active, but CC writes I to buy the soft.
Please, deactivate my subscription if you can not resolve my problem.
Yes, I have already tried your steps and wrote to Customer Service. I have got the answer my problem will be resolved in 2-3 days.
1.5 days left.
Let us know if you need to escalate it, we can always do that for you.
Cancel my subscription. I will create new e-mail when my trial period is done and try to subscribe again.
Please contact the support through call/chat for the cancellation requests and the billing queries:
**Be sure to remain signed in with your Adobe ID before accessing the link above**
I have already discussed my problem with Customer Care. 2 days ago. Problem is still not resolved.
Why professional support can not resolve so easy issue?
Due to privacy and security reasons, we don't take the cancellation requests on the open forum.
But you can let me know I can escalate the case and arrange a callback for you.
Please see the private message I sent.