4 Replies Latest reply: Jun 15, 2009 1:55 PM by Jonathan2359

Oracle Help in RH8, not working as it did before

csheets@ecisolutions.com Apr 1, 2009 8:37 AM

We're building Oracle Help in Robohelp & recently upgraded to RH8. When I delivered the files to our dev team, the files won't work. This is what our dev person wrote to me:

When I try to load the Oracle Help I get the following error message:

oracle.help.library.helpset.HelpSetParseException: Unknown error when parsing hs file: No toplevel tag in helpset file

I looked at the helpset file and didn’t see anything different except the first line was changed

from: <?xml version='1.0' ?>

to: <?xml version='1.0' encoding='UTF-8' ?>

I have no idea what this means or what I'm supposed to do. Obviously something changed in RH8 that affects the build but I have no idea what our dev team is supposed to do to make it work. Any suggestions?

Thanks! Cindy

1. Re: Oracle Help in RH8, not working as it did before

Praful_Jain Apr 2, 2009 8:11 PM (in response to csheets@ecisolutions.com)

when you generated the Oracle Help from RH8, were you able to view the help on your system. I tried generating Oracle Help on my RH8 Machine and was able to view the Oracle Help, with out any error.
you need to specify the encoding type to utf-8 while calling the java compiler command.
-Dfile.encoding=UTF8

you can check the command line used by RH8, I am pasting the command sent by RH8 to open the oracle help in correct encoding type. you can forward the command line to your developer.

java -Dfile.encoding=UTF8 -classpath C:\PROGRA~1\ohelp\help-4_2-ehelp-integration.jar;C:\PROGRA~1\ohelp\help4-demo.jar;C:\PROG RA~1\ohelp\help4-indexer.jar;C:\PROGRA~1\ohelp\help4-nls.jar;C:\PROGRA~1\ohelp\help4-rsrc. zip;C:\PROGRA~1\ohelp\help4-viewer.jar;C:\PROGRA~1\ohelp\help4.jar;C:\PROGRA~1\ohelp\ohj-j ewt.jar;C:\PROGRA~1\ohelp\oracle_ice.jar;C:\PROGRA~1\Adobe\ADOBER~1\RoboHTML\ORACLE~1\bssc ohrs.jar; HelpLauncher -helpset "C:\Users\praful.ADOBENET\Documents\My RoboHelp Projects\asdsadsad\!SSL!\Oracle_Help\asdsadsad.hs"

Hope this will help you.

-Praful
Adobe RoboHelp Team.
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2. Re: Oracle Help in RH8, not working as it did before

csheets@ecisolutions.com Apr 6, 2009 12:51 PM (in response to Praful_Jain)

I did view the output file in Robohelp & it's fine. I sent the info you gave me to our dev team. I haven't heard from them yet. As soon as I do, I'll post it. Thanks so much! I did not know what I was going to do. Thanks!
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3. Re: Oracle Help in RH8, not working as it did before

csheets@ecisolutions.com Apr 13, 2009 12:23 PM (in response to Praful_Jain)

you are awesome! I just heard from our Dev team and they said this fixed it!! Thank you so much!
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4. Re: Oracle Help in RH8, not working as it did beforeI

Jonathan2359 Jun 15, 2009 1:55 PM (in response to csheets@ecisolutions.com)

Hm. I hit the same problem and it help me up for a few hours. It would be helpful if this was in the user guide since this blocks anyone from moving farward and the exception error does not tell me how to remedy the situation.
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