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I'm not sure if it's a possibility for you, but some folks have reported success with establishing a remote desktop session. You then start Captivate on the desktop viewing and controlling the troubled application remotely. Because you are only viewing and controlling the application from a different desktop, you are able to capture the screens and activity.
makes sense, i'll give that a try. I'm playing around a bit more, and it seems as though it's not just this one perticular piece of software, even a demonstration of how to open powerpoint isn't capturing mouse clicks properly. Am I missing a setting either in captivate or in windows perhaps?
Rick, thank you. In my playing around I had set the capture mode to manual. captivate does collect screens normally outside of this one perticular program. your other trick of remoting to another computer seems to work great. So, in the interim, i will continue with that.
I'm guessing there isn't, but, is there a way to force captivate to register keys/clicks? why would this perticular piece of software so overpowering?