I have a year's subscription which has stopped working and asks me to pay AGAIN. This was part of the conversation from over a week ago and I'm still waiting!! I cannot find the CHAT again to see hat has happened!!! HELP!!!!!
"Shanoop: I will escalate the case to our relevant team to provide the new redemption code, so that you could reactivate the subscription.
Shanoop: The relevant team will contact you within 2-3 days via email regarding the isssue.
Maureen LloydJames: Oh no! I'll just have to be patient then
Shanoop: I apologize for the inconvenience happened to you, I assure you that your issue will be resolved and taken care by our relevant team."
I checked your account details .
I don't see any order placed in 2015.
Would like to know after you subscribed to Creative Cloud Plan in 2014 which renewed in 2015 .You contacted for cancellation of the plan.
Did you subscribed again after that?
Will appreciate if you can share teh order number in " Private Message ".
I have sent you a detailed message